The Silicon Review
In this competitive era, businesses are grinding daily to prove their worth in the industry - It has always been ‘Survival of the Fittest’. When it comes to winning the game (i.e. customers and market share), advanced data analytics is the real deal. With real-time business intelligence, the access to analysis has to be lightning fast, transforming data can turn into actionable insights. Executives at present expect data to be available within minutes and customers also expect decisions to be made on their behalf in less time than ever before.
The brainchild of CEO Gabriel Tupula, Big Bang ERP was founded in 2013. Gabriel saw the pain-points in the industry and thought of providing robust cloud solutions for all business management needs. He started out with the purpose of providing organizations with the technological tools to succeed and grew to have the purpose of ‘creating tangible value’.
With his extensive experience, knowledge, and expertise in the world of technology, Gabriel, and his team, worked day in (and night) to expand the company and reach the growth objectives, one step at a time. Gabriel has always emphasized responsiveness, continuous improvement and adapting to technological changes while remaining grounded, which eventually led him to take the business to the global platform.
Big Bang ERP began by selling Salesforce CRM. However, as demand grew, an acquisition was inevitable. In 2015 Big Bang ERP acquired another practice whose core product was NetSuite ERP (#1 Cloud ERP in the World) which resulted in a tremendous growth over the years. Big Bang ERP became one of the first service providers authorized to resell and develop on both leading cloud solution platforms. Currently, after years of hardship, Big Bang ERP is the leading firm in the cloud solutions space helping companies leverage cloud-based ERP, CRM, MRP & ITSM solutions.
Road to Success
Struggle plays a major role in a company’s success tale. No company has ever succeeded without overcoming obstacles and Big Bang ERP was no exception. As the company grew, it had to overcome many challenges and most of them were related to resource management - in terms of team members, time, bandwidth, and tasks. However, this only pushed Big Bang ERP to set bigger goals for themselves and work even harder to reach them - including the commitment to achieve hundreds of cloud certifications company wide. Today, after all the hardship and trailblazing a new way to work, Big Bang ERP has marked its territory in the industry.
The company has evolved and has improved in gathering the requirements of its clients to ensure that there are no surprises along the way, which in the industry is the most common reason for a project delay. Over time, Big Bang ERP has also become more selective in the projects it takes on as the opportunity and the customer should be a good fit for our skillset and fast-moving environment in order to offer an exceptional customer experience.
“We have definitely learned that sometimes it is better to be strict and selective when agreeing to a project in order to deliver the best possible service,” says Gabriel Tupula. “To all our peers in this industry, do not be afraid to say no” he then adds an important caveat: “at times.”
Over the years, Big Bang ERP has gained immense popularity in the industry because of its product portfolio quality and the expertise of their employees. The employees are highly certified and are the perfect combination of functional experts and technical. Throughout the organization, every team member follows a process developed to ensure a smooth workflow without issues when it comes to dealing with a project. They call this process the Big Bang Experience™ and it is the official methodology at Big Bang ERP.
Big Bang ERP’s main objective is customer success which is why the company makes sure businesses are getting the best solution for their growing needs. Big Bang ERP aims to be a one-stop shop for all types of business needs, as the company grows.
Keeping growth as the top priority, the company is constantly adapting to technological advancements, reinvesting into processes and employees’ expertise and leveraging grants. With the ability to react to opportunities, responsiveness is always highly appreciated by customers and that is why customers are able to get the best out of every solution Big Bang ERP offers.
“We are all about helping businesses support and promote their growth. We believe growth it is the most important phase in ensuring the long term success of our customers” says Gabriel Tupula.
Crafting the Future Roadmap
Big Bang ERP is a service company, and its continuous improvement is focused on how it can provide the best customer service. The cloud solutions they offer are mainly used as tools to allow the company to deliver high-quality service. The company is always on the lookout for new solutions, but at the end of the day, the most important thing for the company is to exceed customers’ expectations in terms of choosing the right combination of cloud solutions for them.
Crafting the roadmap of the company, a couple of years from now, Big Bang ERP sees exponential growth in terms of every vertical it serves. Moreover, the company is planning to reach 150 employees, with 5 to6 offices offering a consistent, high quality service.
Meet the Bigwig
Gabriel Tupula, CEO of Big Bang ERP: Gabriel has valuable, cumulative experience in information systems, software development, and digital marketing which allows him to be a creative problem solver and a result-oriented project manager. His most recent work is with ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), ITSM (Information Technology System Management), MAS (Marketing Automation Software) and other cloud solutions that help businesses grow. Gabriel is specialized in Project Management, Information Systems, eCommerce, Cloud-based Business Solutions and Digital Marketing & Communications.
“Our biggest motivation is our client’s success. We focus on building long-lasting relationships with our customers and we make sure they know they can count on us whenever they need help with anything.”