The Silicon Review
Asia has a massive technology sector with both big and small firms. But the presence of mid-sized firms specialized in IT Infrastructure and Software Development is very less. As the industry is growing, the need for mid-sized firms are also skyrocketing; the need for more tailored and economical services with the same high quality provided by the big names in the industry.
An ingenious mind, Rajiv Nair saw the market scenario and identified the potential in the market which led to the inception of Terrabit Consulting Group. Founded in 2009, Terrabit Consulting began its operations in Singapore as a Software Development company. Within the first year of operations, the company bagged and delivered projects to renowned clients – a Fortune 50 Pharmaceutical Company, a Global Bulge Bracket Bank and a Telecom Giant.
“The cherry on the cake was that we won our first project after competing with a Global Software Giant, due to the expertise in the field that we were able to demonstrate. I am truly proud of my team at Terrabit for this achievement,” says Rajiv Nair, Founder, and CEO.
The success of the first year indeed played a gargantuan role in making Terrabit a significant player in the Tech industry in Singapore. The successful and exceptional delivery of projects to its clients helped build and strengthen the company’s client base. With time, the robust client base and growing demand for such services in different parts of Asia sparked the expansion of Terrabit. Currently, Terrabit has offices in Singapore, Malaysia, Hong Kong, India and Australia, with a new office commencing soon in Dubai to service the Middle East market.
The company grew further with an increase in the client services that the company offered. It added more service lines like IT Infrastructure, including Enterprise Server /Storage Deployment, Networking Solutions, Virtualization, Data Center set up, Business Continuity and Disaster Recovery Solutions and many others, along with Cyber Security Solutions and Public Cloud Migrations. Witnessing the success of the addition of such services, Terrabit has also recently ventured into the SAP HANA Business Solutions across the Asia Pacific region.
Today, Terrabit Consulting emerges as a leader in IT consulting across the Asia Pacific region and with the “Work hard, Play Hard” mantra, the company is growing at a fast pace touching the sheer heights of success. Moreover, Terrabit is racially and ethnically diverse with employees of more than 30 different nationalities working across the region.
Interview Snippet with CEO, Rajiv Nair:
Q. An organization is defined by its core values. What are your company’s core values and how are they helping you to succeed?
We do ethical business with all transparency to our employees and clients, and that is one of our core values. We at Terrabit strongly believe in absorbing the idea that the ‘Customer is King’ and it has contributed significantly to our growth.
We strive to understand the needs of the client and ensure that the services we provide are specifically tailored to their needs and help make their processes more efficient and lead to the long-term client success. And to understand the needs of our customers well, we first understand the firm and establish strong relationships with them. Rather than following a transactional vendor delivery model, we always go beyond the contract and SLAs to ensure the success of the customer. I believe these values are what that set us apart in the industry
Q. Any company, big or small, must have the sense of authenticity and originality to succeed. Is your company a ‘leader’ or a ‘follower’?
Terrabit is more of a leader. We have the uniqueness in our services and it has definitely set us apart from our competitors helping us build our client base. We have always been a firm that taps into the potential of the market and satisfies the prevalent and overlooked needs of customers. In fact, this is what drove the beginning of Terrabit.
Q. Fostering a culture of feedback is crucial to the success of every organization. How is this true with your company?
At Terrabit, we have the culture of feedback for our customers as well as for the employees. As a customer-centric organization, we truly care about what our customers want. Hence, any sort of feedback that we receive, we act upon immediately to ensure that our clients are satisfied with our services.
Our team here at Terrabit believes in self-improvement and development and works towards making themselves a better person as well as making Terrabit an exemplary organization. And having such an amazing team who made things possible for the company, I am truly grateful and proud.
Q. What makes Terrabit Consulting one of the ‘Best’ companies in the industry?
As an IT company, we are always updated with all the technology trends as well as the varying consumer needs. Having a team of tech experts who have had several years of experience in the industry, we specialize in new technology in a relatively short period of time. Also, in terms of identifying changing consumer needs, we have a wide and sturdy customer base which includes mid-size companies as well as industry giants. I would say that the kind of relationships we have established with our clients, our positive and determined attitude, our experience with a wide range of industries, the conducive workplace environment and expertise in the arena of technology are the prime factors that make Terrabit one of the ‘Best’ companies in the industry right now.
The Future Vision
Being one of the best providers of IT Services in the Asia Pacific, Terrabit Consulting always tries to adopt the best practices in the industry and lead the services industry.
It not only acts as a service delivery partner to its clients, but it also acts as advisors to its clients, finds out the root cause of the problems and solves the challenges. Over the years, Terrabit has built the trust and relationships for a long-term basis. “Most of the businesses that we get are from existing customers and from our customer references,” says Rajiv.
Looking into the future, Terrabit believes that soon it will be one of the large Regional IT Service providers in the Asia Pacific Region spanning from the Middle East to ANZ. On the revenue front, it is planning to take on an expansion mode with 50% growth YoY for the next 5 years.
The Man Behind the Success
Rajiv Nair, Founder & CEO: Rajiv comes with 30+ years of experience in Telecommunication, Automation, and IT Services etc. in various geographies in the Asia Pacific. He had been instrumental in setting up and growing the IT Services division of few other large organizations in the past. He holds a Bachelors Degree in Electronics Engineering and an MBA in Finance.