The Silicon Review
“WalkMe™ focuses on solving customer needs and delivering technology to help companies capitalize on new efficiencies.”
Why did we choose WalkMe for one of the 50 Best Innovative Companies to watch?
It was easy – the San Francisco-based company created a new benchmark for an effortless online User Experience. WalkMe is solving the problem you can only relate to once you have spent 30 minutes on a website or app trying to extend your wireless contract, or change your cable bill, only to give up in frustration and call a support agent. With WalkMe, the software finds you, the user, while you are struggling on a website or app, and provides step-by-step guidance which moves with you through the website, until you have completed your goal. WalkMe also drives users to action by highlighting new features and recommending relevant, high-value offerings. This context-intelligent platform boosts adoption by providing an effortless and personalized user experience.
Since its launch in April 2012, WalkMe consistently stepped up its game to fulfill the very ambitious mission it set out to do – to transform online user experience into one that was instantly simple, effortless, and efficient. The technology anticipates users’ needs and provides help exactly when and where they need it. Implementing WalkMe does not require integration or modification to a website, or any prior technical knowledge.
Recently WalkMe has also made a strong entry into the mobile space by enabling enterprise clients to improve customer engagement in mobile web activities. WalkMe Apps™, is a new solution solving some of the toughest challenges that independent mobile app developers face. It enables app developers to focus their attention on the development of core software while providing them with the necessary user and customer engagement tools – “applets” – to drive premium upgrades, monetization, boost user experience, reduce uninstalls, and improve app ratings. Applets are standalone onboarding, user engagement, and monetization components that can be codelessly integrated into any app instantly. Applets accelerate the release cycle by negating the need to code new features and then re-submit the app to the App Store or Google Play Store.
WalkMe provides tech solutions to thousands of customers within a wide range of industries, including banks, financial services, telecom and communications, SaaS, e-Commerce, insurance providers, retail, healthcare services, and many more. Many of its 800 enterprise clients are Fortune 500 companies, including Comcast, Citrix, Virgin, 3M, Adobe, and PayPal.
SaaS vendors and online service providers that utilize WalkMe typically report double-digit increases (even triple-digit) in Free-to-Paid conversions, double-digit increases in customer happiness and NPS (Net Promoter Score), as well as a significant growth in customer retention and Customer Lifetime Value (LTV).
Here’s what customers have to say about WalkMe
“WalkMe quickened the onboarding process – we no longer need someone to physically sit with the trainee for six months to make sure they learn the necessary skills for the job. WalkMe helped us create a faster training program, which provides real-time, in-work training over the course of a week.”
CRM Administrator at True Blue
“It’s exactly what we needed. It has been a lifesaver for me. Looking at the analytics, is has been very well adopted. WalkMe has been a great tool for us.”
Salesforce Administrator at Total Safety US, Inc.
“Now with WalkMe, we can reduce the time it takes to train users, and we can give them on demand tutorials to find the best business processes to follow.”
Business Systems Specialist at LogMeIn
WalkMe is headquartered in San Francisco with offices in New York City, Raleigh North Carolina, Melbourne, Australia, and Tel Aviv.
WalkMe can be used to: increase onboarding and adoption rates, boost UX, reduce support costs, improve employee productivity, and more.
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Get to know WalkMe
Dan Adika, WalkMe’s CEO, Co-Founded WalkMe in 2011. Dan leads the WalkMe team, which currently numbers over 250 people and growing rapidly. The people who make up WalkMe come from all over the world, and bring their rich experience to make WalkMe a dynamic, exciting place to work.