“We are a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions” PPT Solutions

An organization’s success today depends on the type of customer experience it offers. The higher the number of quality, engaging and differentiating customer touch points or connections, the easier it is for companies to gain customer loyalty and improve revenue. Successful companies are increasingly focusing on optimizing processes, particularly back-end operations, to ensure enhanced alignment with the customer’s needs and increasing expectations. This holistic customer approach is helping companies to simultaneously improve their new customer acquisition, customer lifetime value and brand loyalty outcomes. The syncing of back-end operational processes and the customer experience is often a daunting and complex endeavor for enterprises. As a result, they are forced to take guidance and seek expertise. Once such leader in this growing field is PPT Solutions.

Established in 2013, PPT Solutions specializes in providing client-centric, performance-based Customer Experience and Business Optimization Solutions. Whether a Fortune 50 company or an emerging small business, the company delivers a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With decades of experience and an extensive portfolio of Management Consulting and Professional Services, their exclusive focus is delivering Client-centered, performance-based solutions that drive sustainable growth and enterprise value – where and when their Client’s need them, at a moment’s notice.

Candid Q&A with Dennis Weikle, Founder & Managing Director

Why did PPT Solutions originate?

We started out of a growing need for companies, either big or small, to enhance their Customer Experience (CX) strategies and align their efforts within their business operations. With the rise of social media, CX has quickly emerged as a necessity for corporate growth and sustainability. This fact, combined with the White House Administration’s America First focus, is further accentuating the importance of business efficiency. With the administration’s goal of returning outsourced jobs back to the United States, companies that previously focused on offshoring a portion of their workforce will be required to develop alternative solutions that are both sustainable and cost efficient.

How are you idiosyncratic?

Our customers love the depth of expertise our leadership brings to the table. All successful consulting firms have educated people with experience managing projects. What truly makes us different is that virtually everyone on our team has had line management responsibility and experience with the typical day-to-day challenges our Clients are encountering. They have been the P&L owner of businesses nearly identical to the companies we serve. There’s truly no substitute for this type of experience and our Clients appreciate that we understand their challenges. 

What hurdles did you encounter at the beginning?

During our initial years, our most significant challenge was human capital. It was business critical to have the right resources available when customers required them. The challenge was maintaining the delicate balance of having resources on the bench for extended durations while ensuring our responsiveness. Ultimately, we were able to succeed in this area thru our vast network of resources combined with multiple platforms like LinkedIn, Facebook, and Dice. By leveraging these channels and optimizing our workforce management, we have been able to consistently deliver the right resources where and when our customer need them.

What are the keystones for your firm’s triumph?

Our People: Without them, we simply cannot do what we do. With decades of experience leading some of the world’s most successful companies, they bring a truly great perspective to our Clients. They understand the pressures and the importance of not only getting things done but driving performance and great results - accomplishing both with respected accountability. They drive our brand promise and fuel our success.

Our Approach: It may sound cliché but we are driven by a simple motto - “Stop Selling, Start Helping.” It embodies everything we do. While in the traditional sense we need to “sell” to grow the business and ultimately be successful, it is far from our prime focus when meeting with a new or current customer. Our goal from the onset of a relationship is to help immediately, without hesitation. This approach can take many forms but ultimately it allows prospects to see and experience the value in our services. The rest typically takes care of itself more often than not.

Learn Fast Mentality: This is key and some people even call it “fail fast.” At the heart of this notion is that we, nor anyone else, will always know all the right answers at the onset. Our focus is on listening, being transparent and leveraging our expertise and experience to create a strategic solution that addresses the need. Using this approach, the key is to identify opportunities, test them quickly, learn and adapt. We embody this in all that we do.

Epitome of great strides: Dennis Weikle

Dennis is a JD Power award-winning executive with nineteen years of experience leading small to large contact center organizations, outsourcing engagements, and customer lifecycle transformations. He brings diverse and thoughtful expertise to each client engagement helping create solutions that solve real business problems.

"It’s our culture and mission to pay our experience forward, ensuring our Client’s success through innovative, proven and sustainable solutions.”