In a recent announcement, Salesforce announced its partnership with Slack, a tool to connect with your teammates at work. This merger was announced at the Slack Frontiers Conference which was held on the seventeenth of October at London. Salesforce, a popular SaaS platform, with its integration with Slack will bring out a whole lot of new features that will enhance the performance of the workforce at organisations. This integration will come out with the Salesforce Service Cloud for cross-team communication at enterprises.
“We’re entering the next stage now that we have several tens of thousands of customers using the existing integrations with our customers. We worked with [Salesforce] and worked with our customers to really go deeper on what collaboration in the context of sales and service teams really means and to publish integration that really addresses those,” said Brad Armstrong, head of business and corporate development at Slack.
This partnership will also allow users to make use of the communication of Slack and be able to access important information from Salesforce without finding any need to switch between apps, thus enhancing the level of productivity. Other updates will also include automated notifications and other time-preserving services.