“We have higher customer satisfaction, not only for our internal teams but also for the end-users of our electricity services, because better system integration means information is more accurate for all.”
Edenor (Empresa Distribuidora y Comercializadora Norte S.A.) is the largest electricity distribution company in Argentina. To reduce the duration and frequency of outages and resolve issues faster, the company sought to adopt a faster, more reliable integration solution. By standardizing on Red Hat® technology, the company can now provide real-time data across its teams and regions and scale to support hundreds of thousands of daily events without affecting system performance.
“Red Hat® offered us the technology to create a reliable platform that could solve our integration challenges in a way that was unmatched by other providers, and the experience to help us learn new ways of working, like DevOps, to transform our culture simultaneously,” Luis Lenkiewicz Chief Information Officer, Edenor.
Edenor needed to reduce the duration and frequency of outages, improve its operational efficiency, and provide more timely, accurate information to customers. To succeed, the company needed to upgrade its existing integration solution to simplify integration and data access, automate processes for faster issue resolution, and optimize resource use for better scalability. Edenor also wanted to support its new technology with more collaborative, agile organizational models.
Edenor focused on finding an enterprise open source solution to its integration challenges. It decided to use Red Hat® technology to gain the benefits of open source innovation—and meet its cloud computing and other technology objectives—while maintaining the reliability and support access needed for its critical public utility service. As the foundation of its new integration approach, Edenor adopted Red Hat® Integration, integration, and messaging technologies that connect applications and data across hybrid infrastructures.
With a unified, container-based management platform, Edenor simplified and streamlined its integration approach. It achieved scalable, reliable integration to support more than 800,000 daily events. The company worked with Red Hat® technology experts to learn agile and DevOps best practices, which it used to reduce development time from months to weeks. Also, Edenor is now able to respond to customer issues faster, reducing incident response times by 70 percent.
“We have higher customer satisfaction, not only for our internal teams but also for the end-users of our electricity services, because better system integration means information is more accurate for all,” Marcelo Moras, Integration Architect, Edenor.
To get a clear picture of this collaboration, The Silicon Review consulted the Red Hat® website for more information.