Kyndryl expanded the partnersh...


Kyndryl expanded the partnership with Google Cloud

Google Cloud
The Silicon Review
08 Febuary, 2024

This partnership will deliver enterprise-ready generative AI solutions

Kyndryl, the world's leading IT infrastructure services provider, and Google Cloud have expanded their partnership to jointly develop and implement responsible generative AI solutions for businesses. Building on their collaboration since 2021, this next phase leverages Google Cloud's advanced AI capabilities, like the powerful LLM Gemini, and Kyndryl's expertise in managed services. The goal is to empower businesses with generative AI solutions that streamline complex processes and enhance workforce productivity. An early success story comes from iHub Solutions, a Singapore-based logistics provider. Kyndryl and Google Cloud supported their launch of a generative AI pilot for customer service, paving the way for a full solution with anticipated productivity and efficiency gains. Koh San Joo, CEO of iHub Solutions, said that this pilot is a stepping stone to a comprehensive solution that can significantly improve the customer service function. San Joo also mentioned that Kyndryl's expertise was instrumental in launching this first step towards AI-driven transformation across the organization.

Yateendar Bollini, Director of Global Consulting Partnerships at Google Cloud, said that generative AI holds immense potential to transform business operations. This expanded partnership equips Kyndryl with the expertise and solutions to empower enterprises with the power of Gemini, coupled with Google Cloud's secure and trusted infrastructure. By combining their strengths, Kyndryl and Google Cloud aim to accelerate business transformation through responsible, generative AI solutions, unlocking new levels of efficiency and productivity for organizations worldwide.