Tata Motors Finance’s COO Neeloy Majumder Drives Tech-Led Transformation in Auto Finance

COO Neeloy Majumder is leading Tata Motors Finance into a tech-powered future, transforming auto finance through innovation and customer-centric digital solutions.

Neeloy Majumder, COO–Technology at Tata Motors Finance, is leading a tech-first approach that is reshaping how automotive financing is delivered across India. His vision is clear: technology must not only support operations—it must anticipate and solve customer needs.

Majumder believes the true power of digital transformation lies in its ability to go beyond basic automation and dive deeper into customer behaviour, needs, and aspirations. By leveraging AI, cloud platforms, and data analytics, Tata Motors Finance is creating personalized, faster, and more accessible services for customers across the spectrum—from passenger vehicles to commercial fleets.

A standout example is the real-time credit-on-tap service for fleet operators. Imagine a truck driver stranded at a fuel station late at night, out of funds. With just a few taps on a mobile app, funds are instantly transferred, fueling not just the truck but business continuity.

AI-driven chatbots and recommendation engines now enable instant loan approvals at auto dealerships—even for commercial vehicle buyers, who traditionally face delays. Meanwhile, a cloud-based CRM and data warehouse system helps decode customer journeys and improve in-branch experiences with personalized service and real-time offers.

Majumder emphasizes that technology is no longer a backend support system—it’s the engine powering the future of auto finance. Under his leadership, Tata Motors Finance is not just keeping pace with customer expectations—it’s setting new benchmarks for service, speed, and satisfaction in India’s evolving mobility ecosystem.