September Special Edition 2021

Empowering Automotive Dealers to Manage Their Customer Lifecycle:


Artificial Intelligence has become a part of modern-day businesses. Industries mostly rely upon AI-driven customer engagement platform to handle their customers by providing them the necessary assistance for query resolution. The automotive industry is also leveraging the benefits of AI to provide customer-centric solutions. They are investing in AI-driven solutions like voice assistants to offer customized shopping experiences for its clients. is the auto industry’s first AI-powered customer engagement platform to successfully automate and personalize sales and customer service via chat, email, SMS, WhatsApp, and Facebook Messenger. Its conversational marketing platform allows consumers to interact directly with an automotive brand’s data and digital assets as if they were talking to a human via a 1:1 conversation.’s proprietary platform allows automotive brands to create intelligent conversational agents that can scale from one vehicle to many instantly. Companies still utilizing Bot Development Platforms (BDP) require answers for each question to be painstakingly coded one by one. Its system fills in templates with the correct data automatically.


Analytics: The Company deploys and hosts your Digital Assistant and provides an advanced analytics dashboard. This includes real-time, actionable insights to maximize performance. It continually monitors performance and customize the experience based on user behavior. Beyond the general analytics offerings, it also leverage machine learning and advanced statistical methods to automatically suggest ways to improve your content and surface insights into your Digital Assistant's performance. It will show you the most interesting conversations that you've had with your audience and break down the common responses to the questions your Digital Assistant asks. The platform arm you with the tools necessary to both dig deep into conversations, or get a high-level view of how your content is performing.

Security: Enterprise users have their content stored in the Cloud, where it’s safe and secure. Cloud storage also means content can be accessed from anywhere, so your team can be geographically dispersed.

Dialogue Authoring System: CarLabs helps develop the voice and personality for your brand in conversation. So you're always in control of what is said. At the enterprise level, it supports content locking and merging. That way, multiple authors can work on content at the same time without stepping on each other’s toes. Its content review workflow lets your legal, brand standards, and other departments review content without having to learn difficult user interfaces.

Human Handoff: In the instance the AI can’t answer a question, the company provides an interface that allows a live customer service representative to take over and continue the conversation or hand back to the AI when appropriate.

Robust Platform Offered by CarLabs

Shopping - Smart Chat: Its platform flexibility lets you choose to work new inbound leads immediately or after you feel your team starts to lessen their efforts of follow-up.  Many buyers are still 60-90 days from purchase and one on one personalized messaging beats any automated CRM campaign out there. In fact your assistant can ask pertinent questions, answer questions and bring that prospect as far down the funnel as you like. She does this in the customer's preferred channel whether it's SMS, Email, or Facebook Messenger with the objective of setting an appointment. The Shopping Smart Chat turns the online, new-car shopping experience into a conversation that takes place on a variety of channels from mobile web, to desktop, to Facebook messenger and others.

It allows users to browse all of a manufacturer’s vehicles and quickly get answers to questions about pricing, MPG, horsepower, roominess, and much more. The agent also organically moves users further down the shopping funnel by suggesting appropriate high-value actions like get a quote, view inventory, find nearby dealers, get trade-in value, competitive comparisons, schedule a test drive, and more.

The Visionary Leader at the Helm of

Martin Schmitt, the Co-founder serves as the Chief Executive Officer of  He is a car nut since childhood and a tech geek since adulthood, and the founder and CEO of After its acquisition by, Martin continued on as VP of R&D. Martin was also the VP of Engineering at Shopzilla, where he led a team to build the Internet’s largest shopping comparison engine. He is also the co-founder of Kay Angel, a Haitian orphanage for HIV positive children.

“Our implementation team takes a consultative approach to setting up your digital sales assistant to mirror your process and automate areas of weakness that are difficult to repeat at scale.”