30 Most Valuable Brands of the Year 2021

Coveo — Enabling customers deliver the relevant experiences in the new digital economy


When we talk about Artificial Intelligence, the first organizations that come to mind are Google, Apple, Microsoft, etc. For a long time, the tech giants are the only ones who have had exclusive access to cutting-edge technology for AI and its applications. Coveo is a company that aims to democratize AI on the promise of relevance. It believes every company deserves a fighting chance in the experience economy, from local businesses to global enterprises. Coveo makes search, data, and AI more accessible so every business, not just tech giants, can provide relevant experiences that deliver results.

The Coveo Relevance Cloud™ is a market-leading AI-powered relevance platform that enables the customers to deliver the relevant experiences that people expect in the new digital economy. Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences.

Coveo also provides solutions for ecommerce, service, website, and workplace applications. These are designed to provide tangible value to the customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

A Salesforce Gold ISV Partner and a Sitecore Platinum Technology Partner, Coveo has a partnership with the world's most prominent enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

AI-Powered Ecommerce

Customers cant buy something they don't find easily. Millions of SKUs and wrong product information can make ecommerce search clunky. With Coveo's relevance platform, each shopper gets to see what they want – plus a little extra – to keep them coming back for more. All it takes to level up your shopping experiences is intelligent search and recommendations.

Coveo's AI makes ecommerce easier by automatically tailoring product discovery. It utilizes each shopper's behavioral data to provide intent-specific, relevant search results. With intelligent navigation, category selection, and filters, it helps customers zero in on the product that's right for them. Coveo makes it easy to recommend products automatically based on a customer's browsing and buying behavior, what's already in their cart, or what's often viewed and bought together.

AI-Powered Service

These days, digital products often keep innovating, which raises a lot of queries in the customer's mind. Some may be basic, and the same can be really technical. Coveo's relevance platform makes it easier to find relevant answers people actually want. It makes search smarter everywhere – on your website, in your apps, and even in your chatbot. It lets you connect interaction data, customer info, and content with AI to quickly and efficiently serve each customer.

The relevance platform also empowers your agents with a complete line-of-sight into a customer's journey and immediate access to the most relevant answers. That way, they can solve known issues quickly and easily. It also provides your customers with engaging content so they know where to go when something comes up. Customers also get personalized in-product support.

"Relevance is the advantage that defines winners and propels today's most exciting companies. While our goal is to democratize AI, we have made it our mission to re-democratize business."

AI-Powered Workplace

Companies want easy-to-find information across their enterprise applications to help employees be effective, productive, and empowered in their work, wherever they are. With Coveo's relevance platform, your employees can find what they need in one place, whether they're being onboarded, looking for department-specific knowledge, or searching for HR or IT information. Apart from this, you can tailor interfaces to each employee to make their digital workspace relevant, not redundant.

AI-Powered Websites

Imagine providing a unique experience for every visitor – automatically. AI-Powered Websites effortlessly connect each visitor to the content they need with intelligent search and recommendations. With the Coveo relevance platform, every interaction helps orchestrate the visitor journey. This whole experience lets businesses tap into unified visitor data, search, and AI to deliver higher converting and relevant experiences across the web and mobile.

The AI-Powered Websites solution from Coveo provides as-you-type query suggestions, previews nudging visitors in the right direction, dynamic navigation, and filters aiding content discovery and relevance-based rankings to optimize results.

Coveo Integrations

The Coveo Relevance Cloud™ adapts to your business, so you can offer relevance within point solutions and move strategically towards full-featured omnichannel experiences. Coveo has a wide range of integrations with famous services in several niches, such as Ecommerce, Workplace, Issue tracking and support, Database and APIs, etc. Some of the popular integrations include Salesforce, ServiceNow, Adobe, AppDirect, Sitecore, Zendesk, Azure, Slack, and Jira.

About the CEO

Louis Têtu is the Chairman and CEO of Coveo. Mr. Têtu became an investor and Chairman in 2008 and Chief Executive Officer in 2012. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a NASDAQ-listed provider of cloud software for talent and human capital management, which Oracle acquired. Mr. Têtu held the position of Chief Executive Officer and Chairman of the Board of Directors from Taleo Corporation's inception in 1999 through 2005 and was Taleo Corporation's Executive Chairman from 2005 to 2007.

"We make search, data, and AI more accessible, so every business, not just tech giants, can provide relevant experiences that feel good and deliver results."