Elmo Taddeo, Parachute Technology CEO and Co-Owner: “Our approach is centered around building long-term partnerships, ensuring that our services evolve with the client’s business”

Founded in 2003, Parachute Technology is a dedicated Managed IT Services provider focused on helping small to medium-sized businesses (SMBs) achieve their goals through technology. Led by CEO and Co-Owner Elmo Taddeo, Parachute operates with the belief that technology goes beyond merely enhancing productivity; it’s a powerful bridge connecting businesses with their visions and clients. With headquarters in San Ramon, California, and a presence in San Francisco, San Jose, Sacramento, and Cebu, Philippines, Parachute is strategically positioned to serve SMBs across diverse industries, including non-profits, legal services, and healthcare. Parachute’s services cover three core areas: Managed IT Services, Managed IT Security, and Managed IT Compliance. Its Managed IT Services offerings include 24x7 helpdesk support, proactive maintenance, monitoring, and troubleshooting, ensuring clients experience minimal downtime and optimized IT infrastructures. Parachute’s approach to IT management is proactive, seeking to prevent issues before they occur, so clients can focus on their core operations with confidence.

In the world of IT security, Parachute provides sophisticated, round-the-clock protection through its Security Operations Center (SOC). The Managed IT Security portfolio includes Vulnerability Management, Managed Detection and Response (MDR), Dark Web Monitoring, and Endpoint Detection and Response (EDR). This comprehensive suite safeguards client data and networks against an evolving array of cyber threats. For clients in regulated sectors, Parachute also offers Managed IT Compliance services to help businesses adhere to SOC 2 and HIPAA standards. These services enable organizations to navigate complex regulatory landscapes, implement necessary security controls, and manage audit cycles effectively.

Driven by a passion for building lasting relationships, Elmo Taddeo emphasizes understanding each client’s unique needs, fostering open communication, and aligning IT strategies with clients' long-term success. With industry-leading SOC 2 Type 2 and HIPAA compliance certifications, Parachute provides clients with security, reliability, and peace of mind, distinguishing itself as a trusted partner in IT.

In conversation with Elmo Taddeo, CEO and Co-Owner of Parachute Technology

Q. You emphasize a personal connection with your clients. Can you elaborate on how Parachute Technology tailors its services to meet the specific needs of each business?

At Parachute, we pride ourselves on delivering tailored IT solutions designed to meet the specific needs of each client. Our approach is centered around building long-term partnerships, ensuring that our services evolve with the client’s business.

Comprehensive Onboarding as an Investment: Our 30-60-90 day onboarding process is an essential part of how we engage with new clients. We dedicate over 200 hours to onboarding without charging additional fees, which saves our clients approximately $30,000. During this time, we document the client’s entire IT environment—systems, applications, and security posture—and develop a tailored IT Roadmap to guide future projects and initiatives. This process not only facilitates a smooth transition but also sets the foundation for a strategic partnership focused on long-term IT success.

Industry-Agnostic Approach: We are vertical diverse by design, serving a variety of industries such as non-profits, healthcare, legal, and finance. This diverse client base enables us to leverage insights from one industry to better serve others. We apply best practices from across sectors, giving us a well-rounded perspective and the ability to adapt solutions that drive efficiency for all our clients.

Security and Compliance Leadership: As a SOC 2 Type 2 and HIPAA compliant Managed IT Service Provider, Parachute is uniquely positioned to guide clients through their compliance journeys. Our deep understanding of these regulatory frameworks allows us to consult effectively, ensuring that clients maintain a secure and compliant IT environment. This expertise is particularly valuable for industries that must adhere to strict data protection and compliance standards.

Personalized Technical Business Reviews (TBRs): Our quarterly Technical Business Reviews (TBRs) are designed to ensure continuous alignment with each client’s goals. These meetings serve as a strategic touchpoint where we review IT performance, assess ongoing projects, and plan for future initiatives, ensuring our services evolve alongside the client's needs.

24/7 Global Support: To support today’s increasingly global workforce, Parachute provides fully staffed, in-house 24/7 support. Whether a client’s team operates locally or across multiple time zones, our service desk is always available to provide timely, expert assistance, ensuring seamless IT operations around the clock.

This personalized, client-first approach defines how Parachute creates successful, long-term partnerships with each organization we serve.

Q. Being SOC 2, Type 2 Certified and HIPAA compliant places Parachute in a strong position. How do these accreditations enhance your service offerings and client trust?

Our SOC 2 Type 2 Certification and HIPAA compliance place Parachute in a distinguished category—fewer than 5% of MSPs globally have achieved this. In a largely unregulated industry, this certification signals to our clients that we’re committed to the highest standards in data security, privacy, and confidentiality, verified by independent audits. Given that MSPs are frequent cyberattack targets—compromising one could potentially expose an entire client network—our SOC 2 Type 2 status offers our clients reassurance. It means we have robust processes and controls in place to prevent breaches, protecting their sensitive information and keeping their operations secure.

Additionally, these certifications enable us to provide compliance consulting, guiding clients through complex regulatory requirements. With Parachute, clients gain a secure and compliant IT partner they can trust, strengthening their confidence in our ability to protect their data and infrastructure.

Q. Can you share an example of a client who significantly benefited from Parachute's services? What challenges did they face, and how did your team help overcome them?

One example of a client that significantly benefited from Parachute’s services is Clarity Consultants, which faced a critical challenge when a major client required ISO 27001 compliance within a tight 8-month timeframe. Parachute stepped in, performing a gap analysis, creating a compliance roadmap, and rolling out advanced security solutions like SIEM and Vulnerability Management. Parachute’s hands-on approach helped Clarity meet the deadline, retain a valuable Fortune 500 client, and unlock millions in future revenue. Additionally, by providing ongoing 24/7 support, Parachute has improved Clarity’s overall efficiency and productivity.

You can read the full case study here.

Q. What does the future hold for your company and its customers? Are exciting things on the way?

The future at Parachute is exciting, with a focus on expanding services and enhancing client relationships. We are embracing cutting-edge AI technologies like Microsoft Copilot, allowing us to offer clients improved efficiency and productivity while staying ahead of AI-driven cybersecurity threats. Beyond technological advancements, we are committed to growing client appreciation initiatives. Each Thanksgiving, we offer clients three gift options, including a donation to our non-profit partners, raising awareness of their impactful missions. We take pride in bringing our community together to support these organizations and celebrate their important work.

Additionally, we are looking to enhance client connections through more in-person events. In a time of increasing digital interaction, we recognize the value of face-to-face meetings for building stronger, long-lasting relationships. These gatherings will allow us to deepen partnerships and create more meaningful interactions with our clients as we continue to grow.

Parachute is committed to evolving alongside our clients’ needs, combining technological innovation with personal touchpoints to ensure long-term success for everyone we serve.

Meet the leader behind the success of the company Parachute Technology

Elmo Taddeo, CEO and Co-Owner of Parachute, has dedicated nearly 25 years to the IT industry. His career began as an agent with the FBI with a discipline in cybercrime, which laid the foundation for his focus on security at Parachute.  He demonstrates a visionary approach that continually propels the company forward. Under his leadership, Parachute has experienced a decade of transformative growth, embracing advanced IT solutions that elevate their clients' success.

Elmo is active within industry-specific peer groups and collaborates with other thought leaders to ensure that Parachute stays ahead of technological trends and remains adaptable in a constantly evolving landscape. His commitment to staying at the forefront of the industry underscores his belief in the revolutionary power of IT, positioning Parachute as a leader in the industry.

“Our SOC 2 Type 2 Certification and HIPAA compliance place Parachute in a distinguished category—fewer than 5% of MSPs globally have achieved this.”