The Silicon Review
Over the past year, the shift to e-commerce has accelerated across nearly every industry sector. As customers rely heavily on digital channels, it is important for brands to create meaningful customer experiences with shoppers through a screen. Rethinking customer experiences shouldn’t be limited to online channels. Retailers can also elevate their brick-and-mortar experience by incorporating new digital elements. In-store digital screens, for example, can deliver a more physical experience while providing continuity with digital marketing efforts. Retailers should work to establish similar connection points between brands and customers. These elements can be part of a retailer’s retail media network (RMN) offering and provide value for brands and retailers alike, giving brands a new touchpoint with shoppers and giving retailers an incremental revenue stream. Consumers benefit from a new way to learn about brands that are relevant to them.
Worksmith is one such all-in-one solution platform for brick-and-mortar needs, with services spanning facilities maintenance, commercial cleaning, linen & garment care, events rentals, store design, and more. Its easy-to-use software enables retailers to source, schedule, and pay local vendors all in one place. Worksmith connects commercial tenants and property managers with the best local service providers to manage any facility need. Its solutions make it easy for local users to get things done, and enables executives to think strategically about operational spend.
Top-Class Customer Experience Services Offered
Commercial Cleaning: Make a great first impression with a sparkling interior and exterior. Set up regular and on-demand cleaning services with Worksmith’s top-rated service providers. The company has partnered with its vendors to put together three deep cleaning packages and a selection of safety signage available directly on Worksmith. Thorough grout & tile cleaning, fixture cleaning, high dusting, sanitization treatments, carpet and floor care will be offered along with dusting, mopping, sweeping, vacuuming, counter wipe downs, and bathroom sanitization. Besides, its intuitive software makes it easy for local users to submit service requests and provide the right information needed to get the job done.
Garment & Linen Care: Effortlessly schedule regular or on-demand pick-up and delivery requests for customer purchases, employee uniforms, and stock items. The company will find the best pricing from local service providers, by item. Rush options are available. Dry cleaning for stock items and employee uniforms, wash, fold & press services for towels, sheets, expert tailoring with on-site measurements or pickups, and luxury and vintage watch repair and battery replacement services are available.
Location Openings & Closures: Whether you are opening, upgrading, or closing a location, Worksmith’s network of qualified service providers can help you with the transition. Each month, it generates one invoice and you make one payment, across all service lines and locations. The platform provides insight into monthly spend by service line and location so you can easily identify areas to cut costs. Worksmith customers operate in a wide range of industries, all with unique needs and requirements. The company understands the challenges of each industry they serve and offer service solutions to support each business’s particular demands. Also, Worksmith gives you the power to fix any repair need, no tools required.
The Leader Upfront
Bryan Burkhart is the Founder and Chief Executive Officer of Worksmith. He has extensive leadership and management experience gained through more than two decades in the software industry. He began his career at Trilogy Software in Austin, Texas. Later he served as Senior Vice President of Global Sales at Callidus Software, Inc. (IPO – NASDAQ: CALD), where he was responsible for all revenue and managed the company’s sales operations globally. Bryan founded and served as CEO of H.Bloom Inc., acquired by Tenth Avenue Holdings. Mr. Burkhart graduated from The Wharton School at the University of Pennsylvania with a BS in Entrepreneurial Management.