New leadership in Oracle hospitality has revived hope among global hotel groups, hotel software vendors, and hotel management companies that oracle would stop being spastic. Over the years several high-end hotels have criticized Oracle because of the company’s property management system (PMS). The PMS is used for storing inventory data and records on guests. The property management system of Oracle, including the Opera, is well-known for maintaining almost 40k properties. Recently, vendors and hoteliers gathered at Oracle’s Hospitality customer conference that was held in San Diego. Darko Vukovic, Oracle’s crucial player in integrating broader oracle apps and third-party apps to the opera cloud received the loudest applause.
The pitfall faced by the vendors when they try to plug-in to the Oracle hospitality was listed by Vukovic. Most of the problems were rattled off like expensive integration costs, expensive licensing fees, no phone number to access customer support, and expensive onboarding of partners. To cover the technical side, Vukovic spoke about the incomplete access to data that the developers receive which is popularly known as application programming interface. He furthermore stated that the oracle must make use of more protocols and modern APIs. Vukovic joined Oracle hospitality in the second half of 2018 and he has led the parent company in their integrations and he also addressed every pain point.