Coca-Cola decides to standardize its business operations on MS Azure cloud platform

Strategic acquisitions are the most important means of growth for any business, and it is one of the biggest decisions a business owners would make. After all, the future of their company rides on this one decision.

With this said, the beverage giant, Coca-Cola Co. has decided to standardize its business operations on Microsoft’s Azure cloud platform, Dynamics 365 customer service software and Microsoft 365 apps such as Microsoft Teams under a five-year deal announced by the companies.

The company has previously used cloud technology and business software from companies including Amazon and Salesforce. Financial terms weren’t disclosed, and the companies didn’t go into detail about Coca-Cola’s plans to shift away from other technology providers.

Microsoft says Coca-Cola’s call center managers will use artificial intelligence in Dynamics 365, for example, to determine which issues are most important for customers such as retailers and vendors in Coke’s supply chain.

The company is using Microsoft 365 Live Events for large-scale video presentations, such as employee town halls apart from using Microsoft Teams for smaller meetings and collaboration as many of its employees work from home.

The Redmond based tech giant reports quarterly earnings, providing the first official glimpse of its financial performance since the global COVID-19 pandemic began. Analysts expect Microsoft to post revenue of $33.9 billion for the quarter, up from $30.6 billion a year ago, and earnings of 1.28 per share, up from 1.14 per share a year ago.