IBM’s Watson Assistant will power the latest offering and it will focus on helping the customers of TD Precious Metal digital store with their inquiries and FAQs
In the highly competitive world we live in, people who really understand the value and benefits of precious metals are coin collectors who are constantly looking for a new treasure to add to their collection and investors who are keen on diversifying their portfolios. To make the process of purchasing precious metal easier, big blue IBM has partnered with TD Securities to deliver an AI-based virtual assistant. IBM’s Watson Assistant will power the latest offering and it will focus on helping the customers of TD Precious Metal digital store with their inquiries and FAQs. The digital store of TD Precious Metals allows consumers to purchase physical silver, gold, and platinum coins and bullion online from their respective homes.
The latest assistant is all set to increase the convenience of users keen on making a purchase. The customers can simply type their questions into the virtual assistant and instantly receive written responses along with links to help users with their purchases. MD of TD securities James Wolanski has stated that the company understands that consumers are in need of an enhanced digital experience, and the latest offering is designed just to meet that demand and help consumers feel confident about their purchase.