Artera – Unifying the full lifecycle of patient interactions into a single, easy-to-use platform

Making sure your patients are engaged – one of two key elements driving patient experience – lays the foundation for stronger patient-provider relationships built on trust, empathy, and understanding. Positive relationships can help improve patient satisfaction and yield patient loyalty. And when a patient has a consistent, trusted source of healthcare, health outcomes can improve as well. Although healthcare is filled with amazing physicians, nurses and staff, the process of coordinating care as a patient is inconvenient and inefficient. Much of the way patients communicate with their doctor’s office - waiting on hold, leaving voicemails, and missed calls - has not changed in decades.

With healthcare’s deep resources, infinite market, and mission-driven employee base, it could be the #1 industry in customer service – and that became Artera's mission. Artera is a SaaS digital health leader in patient communications and the 2021 and 2022 Best in KLAS winner in Patient Outreach.

Why Artera

Amplify your EHR investment with flexible integrations that connect patients with administrative, clinical, and financial workflows. Blending AI-enabled conversations and personal messages, two-way texting opens a dialogue between patients and providers, improving healthcare outcomes, equitable access, and service. Leveraging communication analytics from billions of messages, they provide key insights and benchmarks for effective financial, clinical, and operational decisions. From Afrikaans to Zulu (and everything in between, including your favorite they help you connect with patients using their preferred language. Centralize efficient and effective patient experiences in one platform. Plus, it’s self-service, allowing you to rapidly meet your patients’ ever-changing needs. Connect with your patients on every step of their care journey. Simplify your workflows through automation while keeping the flexibility to adapt when you need it.

Conversations Designed for Enterprise Health Systems

Unify patient communications across your technologies and locations with their enterprise health system platform. Connect staff and patients in meaningful ways to make it easier than ever to access care. Keep patients engaged with your organization during their care journey by meeting them where they are. Enable staff to handle patient conversations consistently and easily with their flexible healthcare communication platform. Schedule automated outreach for timely patient updates freeing your team to provide a more personal touch when it’s needed. Keep patients engaged and staff focused. Enable staff to easily connect with patients on their terms with Artera’s patient communication platform. Remove barriers to care and create meaningful connections by initiating patient conversations in their preferred language and method of communication.

Patients rarely equate great customer service with healthcare—and they’re on a mission to change that. They partner with healthcare organizations to mitigate the clunky processes, long wait times, and miscommunications that keep patients from receiving the care they deserve. Artera is creating meaningful conversations that empower patients to ask for support and enable you to deliver better care.

The Patient Engagement Playbook

Strong patient engagement increases adherence to treatment regimen recommendations among patients, which in turn leads to fewer complications and re-hospitalizations. Several U.S. studies recently reported coordinated care trials that actively engaged patients with chronic disease resulted in significant mortality reductions compared to a control group who merely took appropriate medications. The studies suggest chronically ill patients who are engaged in their care live longer than unengaged peers who otherwise receive similar treatment, meaning health and well-being are fostered by engaged and activated patients.

Artera™ recently created “The Patient Engagement Playbook,” which offers six best practices for patient engagement to enable you to foster lasting connections with your patients that will ultimately lead to greater results for both your patients and your organization. The playbook will walk you through six critical steps to increase patient engagement – the sixth and final of which covers creating a continuous healthcare experience for patients.

Guillaume de Zwirek | Founder and CEO

Guillaume founded Artera (formerly WELL Health) in 2015 out of exasperation with the inefficiency of communicating with his healthcare system while living in fear of sudden cardiac arrest. He has since made it his mission to transform healthcare into an industry renowned for its customer service. Guillaume started his career as a Product Marketing Manager at Google, where he led partnerships with the International Olympic Committee, National Football League, and produced one of Google’s first national TV commercials — Google Zeitgeist.

He later worked under the leadership of Kevin O’Conner (DoubleClick) at Graphiq.com, where he was a member of the executive leadership team and built the companies‘ Publishing and Performance Marketing teams. Graphiq was acquired by Amazon Alexa. He received his preparatory degree in Classical Guitar Performance from the San Francisco Conservatory of Music. He is also a graduate of the University of Southern California, where he received dual degrees in Music (Classical Guitar) and Business Administration (Finance).

Guillaume is a six-time Ironman triathlete, and proud father of two children, a Goldendoodle, and four silkie chickens.

"Meaningful for patients. Intuitive for staff. Communicate what you want, when you want, while allowing support staff to do what they do best. With Artera"