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Monthly Special September 2023

AutomationEdge – Preferred IT Automation and Robotic Process Automation solution provider building delightful workplace experience

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AutomationEdge is the preferred Hyperautomation, Robotic Process Automation and IT Automation solution provider.  Its highly advanced Intelligent RPA brings together all the essential capabilities required for enterprise automation like Artificial Intelligence, Machine learning, Chatbot, ETL, ready API integrations and IT automation. It has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. The company helps organizations automate their mundane, repetitive rule-based tasks across verticals whether in the HR, IT, front office, middle office or back office. It is listed in the Salesforce AppExchange and BMC Marketplace.

CogniBot – AI Chatbot for IT Support

AutomationEdge CogniBot for IT is AI in cloud which understands language of employee conversations with enterprise IT. Its strong AI capability helps you automate IT issues instantly. Their NLP uses combination of Machine learning, Deep learning, Knowledge graphs and other engines to effectively disambiguate the utterance. CogniBot can make sense out of interactions with employees and helps in automated fulfillment of IT requests, enquiries and issues CogniBot helps in freeing up bandwidth of IT support staff. It helps in deflecting tickets, reducing call volumes, and automating common requests. Cognibot delivers great service experiences to employees. CogniBot learns and improves every day from each interaction with your employees.

CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets.CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. CogniBot is backed by robust AutomationEdge automation engine. It comes with hundreds of connectors and actions for different target systems and applications. They have ability to automate almost any application and enterprise system with their robust automation engine.

Robotic Process Automation

Robotic process automation is one of the crucial technologies to achieve Hyperautomation in any organization. It uses software robots (bots or computer software) to automate mundane and repetitive tasks by emulating human actions with the digital systems. RPA Bots are configurable and perform tasks like triggering responses, integrate incompatible systems, execute tasks in conditional sequence without breaks and zero mistakes. These bots can be cloned and reused to scale the operations at any level.

AutomationEdge Robotic Process Automation creates a digital workforce for organizations to run operations round the clock without errors. It is one of the fastest RPA tools in data processing. CogniBot NLU understands the language of IT. It can effectively disambiguate confusing utterances while interacting with employees. AutomationEdge CogniBot model is designed and trained using data available from millions of IT tickets. Conversation dialogs are built automatically.

AutomationEdge Process Studio is a development platform for everyone where anyone can design their bot. Whether you are a business user who wants to automate their daily repetitive task or you are a DBA who wants to automate some DB maintenance tasks by writing SQL queries or you are pro developer who loves to burn their fingers and write code for complex scenarios, Process Studio has something for everyone.

A Drag → Drop → Automate tool by design, Process Studio provides developers with all modern tools for design and development. Tools like GUI Spy, Record and Automate, Advanced Debugging, Version Control, etc. assist bot designers to create robust automations swiftly and seamlessly. AutomationEdge delivers multilevel parallelism to help clients in reducing their TCO in three steps a single AutomationEdge Bot can run multiple automations in parallel. Yes, you read that right! A single agent can run multiple automations at the same time on same or different target systems. This reduces the investment in licensing.

IT Process Automation Solutions

AutomationEdge IT Process Automation tool makes it easier for enterprises to automate manual and repetitive processes using chatbots, Machine Learning (ML), and rapid API integrations on-premise and cloud. With AutomationEdge IT Process Automation tool enterprises get:

  • Execute process in real-time using AI agent assistance and improve incident response and resolution
  • Seamlessly create a centralized data system across ERP, CRM, and finance for faster service ticket resolution while reducing cost, variability, and risk
  • Build a digital workplace with API integration, RPA as a service, and chatbot implementation, and create a great workplace experience

Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge. Service Desk automation will help you fulfill common service requests from business users like password reset, shared folder access, distribution list management, install software, O365 user creation, user creation in business applications, employee onboarding and offboarding etc. automatically without involving IT.

Uday Birajdar | Co-founder & Chief Executive Officer

Uday has been passionate about technology being a paradigm-shifting agent of change for enterprises in the short term and for society in the long run. He has watched IT teams, with sophisticated platforms and tools at their disposal, struggle with IT service management solutions and cloud platform implementations.

He realized that automation is important and the scope of automation went far beyond IT automation to business process automation. This epiphany led to the founding of AutomationEdge which started out by addressing the foundations of IT process automation. The rest as they say is history.

“AutomationEdge – Intelligent RPA ensures that all operations across front office, middle office, back office and IT operations are done at faster speed and at reduced cost which can help increase top line and bottom line of the company significantly.”

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