Pushing the boundaries of healthcare with innovation, Clearsteps strives to make it easy for people to access the most useful, clear next steps for health and care.

Health issues and choosing the right treatment plan can be daunting and overwhelming to patients and their loved ones. Though there is no dearth of health and medical information online and offline, not knowing what's next in your medical journey can shake the patients' confidence and deter them from their path to recovery. Clearsteps believes that healthcare should be accessible and not something that boggles patients.

Clearstep builds technology to make it easy for people to access the most useful, clear next steps for health and care. Clearsteps sees a world where everyone gets the proper care at the right time. Smart Care Routing™ introduced by Clearsteps has increased patient satisfaction and retention by 4x. Healthcare consumers love how easy Smart Care Routing™ is to use. More than 20% of virtual triage completions convert to booked appointments. Smart Care Routing™ helps gain insights into patient behavior to drive strategy and optimize provider capacity and resources.

Features of the Smart Care Routing™

Smart Care Routing integrates with your digital assets on the web and mobile. Patients can embed their white-labeled Clearstep instance as an iFrame on-site or mobile app, link out to it via buttons on your pages, host it as a widget, or build it into the existing user experience with our APIs.

• Virtual Triage: Empower patient consumers to triage themselves to the proper care and service. Virtual Triage yields better efficiency and health outcomes. Clearstep clinical AI chat asks ten fewer questions than the competition with National Language Processing (NLP) technology that understands the free text. Eliminate long wait times and avoid poor healthcare experiences by allowing consumers and patients to triage virtually. Clearstep algorithms are built from Schmitt Clinical Content. In a double-blind study, the triage accuracy exceeded 95% compared to the judgment of ER doctors. Clearsteps triage is call center and nursing staff complement.
• Patient Services: Automate key patient-consumer touchpoints and reduce administrative burdens. It reduces administrative burdens on call center and care staff with Patient Services. Healthcare consumers and patients can easily search and schedule appointments online. No phone calls, long wait times, or phone tag required. Reserve call center volume for the most urgent healthcare cases. Permit healthcare consumers and patients to verify which providers and services are in-network vs. out-of-network. Reduce billing uncertainties with price transparency. Integrate Clearstep AI chat solutions with EHR/EMR/CMS and other existing technology stack tools to automate complex clinical workflows such as prescription refills, bill payments, and scheduling follow-up appointments.
• Clinical journeys: Streamline patient follow-ups and remote monitoring workflows. Personalize healthcare management and remote patient monitoring with Clinical Journeys. Use pre-built logic or customize it as needed for your patient populations and health system processes. Digitally check in with patients after positive COVID tests to monitor if their condition is improving or worsening. Automatically provide clear next steps for care, as-needed. Track patient symptoms after discharge to monitor if they improve or worsen. If symptoms worsen, trigger automatic care escalation and the best next steps for patients. Once better, our AI will automatically end monitoring workflows. Chronic conditions are challenging and stressful to manage. Help patients navigate and manage the best next steps following a new diagnosis. Facilitate automated check-ins and important care reminders to support better health outcomes.
• Patients expect more from healthcare's current digital experience: Recent data shows that 36% of healthcare consumers do not have healthcare brand loyalty, with many patients rating their pre-care interactions as the worst part of their entire care experience. We know that consumers expect a seamless healthcare experience, with their “ideal” clinical interaction being one that feels like it has a "personal touch" with their healthcare team. Every patient wants to feel like their concerns are valid and their clinicians care about them. Patients do not want to be asked the same question multiple times; their time is valuable and they expect to be treated as a “customer” in a healthcare engagement. Consumerism of healthcare is more impulse-driven than in the past; patients will engage with a healthcare company with a strong digital presence, including convenient, easy to access booking and care navigation options, regardless of whether they’ve received care there before. While this data points to a lack of loyalty to a healthcare brand or provider, it offers healthcare companies a blueprint for how they can grow their market share, and how to keep their patients coming back for more.
• Healthcare solution: Clinician capacity is decreasing, and healthcare consumer expectations are rising. To rise to this challenge, healthcare must adopt solutions that allow the front-end of the patient encounter to be initiated and completed by AI technology. Clearstep’s AI chat virtual triage process lays the groundwork for healthcare organizations. Clearstep’s scheduling and intake process can be paired with API based integration to EMR and CRM patient records. Clearsteps product offers both patients and providers a solution for their biggest healthcare concern. Clearstep’s virtual triage suite of solutions leads to an improved patient experience - with a Net Promoter Score 4x the national healthcare average - while increasing provider efficiency and decreasing administrative burden by optimizing the clinician time in the patient encounter and lessening documentation requirements. Our AI / NLP technology not only gets patients to the front door of your healthcare organization, but facilitates their initial steps through the door to an end-to-end personalized and integrated healthcare ecosystem. Our technology leverages AI chat to provide complete triage and intake patient data directly to the patient record via APIs in SOAP note format, allowing clinicians to spend more time with their patients, and less time in the EMR.

Adeel Malik, CEO & Co-founder

“Quickly and accurately provide healthcare consumers and patients with clear next steps to getting the right care that's needed”

“We see a world where everyone gets the right care at the right time”