Nicole Despatie CA, D&A President: “We offer a wide range of third party products that cover many more specific business needs. If you don’t see the solution that fits your specific situation, we are proud to offer custom-developed solutions for those unique challenges”

In 1993, D&A was founded with a singular mission: to help small and medium-sized businesses enhance their productivity through the power of computerized accounting solutions and expert guidance. From its humble beginnings as a one-person operation, D&A has evolved into a progressive leader in the industry, supporting over 400 companies across a wide range of industries and sizes. Despite the advancements in technology and the expanding scope of business management systems, D&A's commitment to its core mission remains unwavering. When D&A first opened its doors, the business landscape was vastly different. Implementing a computerized accounting system was often a one-person job, and the capabilities of such systems were relatively limited. However, D&A's founders had the foresight to recognize that the future of accounting systems would be far more comprehensive, encompassing all aspects of business management. They envisioned a seamless integration where information flowed effortlessly from the front office to the back office, eliminating the need for re-keying data and ensuring real-time accessibility for all stakeholders.

To realize this vision, D&A set out to build a team of accounting, business, and IT professionals dedicated to the sale, implementation, training, and support of these increasingly complex and mission-critical systems. This multidisciplinary approach has been a cornerstone of D&A's success, allowing the company to deliver unparalleled value to its clients.

A Differentiated Approach to Business Solutions

What sets D&A apart from its competitors is its unique value proposition: reducing the risks inherent in implementing and managing major systems. By leveraging D&A's extensive knowledge and experience, businesses can navigate the complexities of modern business management systems with confidence.

Product Offering: D&A offers a comprehensive suite of world-class solutions for small to midsize businesses, all designed to integrate seamlessly with core accounting systems. This integration ensures that information is always accurate, up-to-date, and readily available to those who need it.

Bilingual Service: Understanding the diverse needs of its clientele, D&A provides sales and technical support in both official languages, ensuring that language barriers never impede the success of their clients.

Team Size and Expertise: With the largest local team of Sage 300Cloud (formerly Accpac) consultants, D&A guarantees timely and effective support. The company's focus on Sage and related third-party business solutions allows them to develop deep expertise; ensuring clients receive the highest level of service.

Remote Support: D&A's remote access support enables quick and efficient resolution of issues, minimizing delays and reducing costs. This service is particularly valuable in today's fast-paced business environment, where downtime can have significant repercussions.

Commitment to Excellence

D&A's commitment to excellence is evident in every aspect of its operations. The company employs a structured project management methodology, drawing on best practices to ensure the successful implementation of systems. Each project is overseen by a dedicated project manager, providing clients with a single point of contact and ensuring that projects are completed on time and within budget.

Third-Party Expertise: D&A has developed extensive knowledge and experience with third-party add-on solutions for Sage products, enabling them to meet the specific needs of various industries. This expertise allows D&A to offer tailored solutions that address unique business challenges and enhance overall performance.

Unmatched Experience: Having served companies in virtually every industry since 1993, D&A has amassed a wealth of experience. This extensive background allows them to provide insightful recommendations and proven solutions that drive efficiency and business performance.

Responsive Support: Understanding the importance of timely assistance, D&A ensures that calls are answered during office hours and responds to inquiries within one business day outside office hours. This level of responsiveness helps clients maintain operational continuity and resolve issues promptly.

Maximizing Software Investment

One of the key areas where D&A delivers exceptional value is in helping businesses maximize the benefits of their software investments. By leveraging D&A's expertise, clients can evaluate their needs, implement software effectively, train their teams, and ensure optimal system uptime.

Software Consulting: D&A's consultants leverage their extensive experience to assess clients' current business systems and processes. They recommend validated solutions that enhance efficiency, visibility, and control, driving better business performance.

Development: D&A develops integrations that allow different systems to communicate seamlessly, increasing efficiency and reducing errors. This interconnected approach enables teams to work collaboratively and improves data quality across the organization.

Implementation: D&A's team of consultants stays current with the continuous developments in software solutions, ensuring that implementations are conducted safely and professionally. Their expertise in data conversion and migration minimizes downtime, allowing businesses to transition smoothly to new systems.

Technical Support: To maximize system uptime, D&A offers ongoing software support. Their support staff prioritizes urgent issues and provides timely assistance, ensuring that clients can maintain productivity. Additionally, D&A offers Help Desk Service Plans for Sage 300, providing first-level support and addressing user questions efficiently.

Training: Recognizing that people are the driving force behind technology, D&A offers customized training programs tailored to the specific needs of each organization. This approach ensures that clients' teams are equipped to leverage their software investment fully.

A Legacy of Innovation and Support

D&A's journey from a one-person operation to a leading provider of business management solutions is a testament to the company's vision, dedication, and adaptability. By staying true to its mission and continually evolving to meet the needs of modern businesses, D&A has established itself as a trusted partner for small and medium-sized enterprises. As D&A looks to the future, it remains committed to helping businesses harness the power of technology to achieve their goals. With a focus on reducing risk, enhancing efficiency, and providing exceptional support, D&A is poised to continue its legacy of innovation and excellence.

In a world where information is power and efficiency is key, D&A stands out as a beacon of reliability and expertise. For businesses seeking to navigate the complexities of modern business management systems, D&A offers a proven path to success.

Meet the leader behind the success of D&A

Nicole Despatie CA, President, Sage Certified Consultant – Sage 300, Sage CRM, Sage HRMS

Nicole has been implementing computerized accounting solutions since they made the jump from mainframe computers to the PC in the 80’s. After her initial training as a Chartered Accountant (CA), Nicole served at several large accounting firms including Deloitte & Touche. During this time, she was called upon to assess the computerized accounting needs of clients and then recommend and implement solutions that would help them to become more efficient and profitable. In 1993, she founded D&A to continue serving this need. Since then, the quality, dependability and affordability of Sage 300 solutions (formerly Accpac) have increased and so has her list of clients, initially developed solely through the referrals of her satisfied clients. In addition to the Sage 300 Accounting modules, Nicole is also certified in Sage HRMS and Sage CRM and has experience with many third party applications designed to integrate with Sage 300.

We are focused solely on implementing and supporting Sage and related Third-Party business solutions and not on IT or accounting services. This enhances the speed of acquisition and depth of our expertise.We work with you and your IT resources.