Customer friendly travel technology solutions helping businesses deliver high-quality customer experience: Switchfly

Loyalty programs are commonly used in the travel industry to boost tourism and a related business .It makes customers feel special and rewards them for staying true to the brand and trusting the business. In turn, the brand can benefit from continued association with its customers and it expands the goodwill of companies. Globally, there are various companies that provide excellent services with regard to travel technology and among them, Switchfly stands out. For over 17 years, Switchfly has helped airlines, hotels, travel brands and financial services companies improve their loyalty programs with high-margin travel products that create value and drive profitable customer relationships. As a pioneer in travel e-commerce, the company is invested heavily in its travel technology platform to ensure customers have the most comprehensive and configurable booking, ancillary, loyalty and vacation package solutions available.

More than ever, your airline needs revenue that comes from beyond your core service. You need high-margin travel products that create value for customers and encourage more bookings. But you might not have all the travel supplier and technical capabilities you need to enable that efficiently, quickly or at scale. Switchfly’s technology was designed to help airlines give customers more relevant travel options, greater flexibility in how to shop and pay for travel, and more ways to earn and redeem travel rewards. It helps financial services brands deliver a fully-branded travel loyalty experience. Getting consumers to spend on travel in today’s climate is challenging. It's even harder when your offers or travel rewards aren’t relevant to cardholders or differentiated enough from your competitors' travel programs .Switchfly has  built solutions for financial services brands to give their customers a one-stop-shop for all travel booking needs, and the ability to earn and redeem rewards that drive cardholder loyalty.

Switchfly loyalty

Expand your loyalty redemption options and create more revenue opportunities.Switchfly Loyalty gives airlines, travel companies and financial services brands the tools they need to engage more customers and encourage them to spend more. Offer a host of options from Switchfly’s global travel supplier network including flights, hotels, car rental, and activities. Increase conversions by allowing customers to pay using points or cash or a combination of both. Easy-to-manage configurations means you have complete control over inventory, pricing, and promotions, booking and redemption options. Extend your loyalty capabilities to dynamically package vacation bundles and offer customers fully branded travel e-commerce experiences that differentiate your loyalty program and drive more revenues.

Switchfly packaging

Provide more travel options directly to customers and grow non-core revenues. Switchfly Packaging helps airlines, travel brands and financial services companies increase revenue by offering customers more relevant travel options through their direct channels. By connecting your company to global travel inventory, you can offer high-margin products that complement your core offering, including air, hotel, car, insurance, and activities. Configurable business rules and pricing controls ensure you present the right options and offers to the right customer at the right time while maintaining margins. Give your customers an easy way to search, build, and book vacation packages, and you can increase engagement and bookings. Offer customers loyalty point earning and redemption options on all travel bookings, as well as flexible points plus cash payments.

Agent tools

Provide concierge-level travel services to your customers and loyalty program members. Switchfly’s agent tools put the power of Switchfly Loyalty and Packaging in the hands of your company's call center teams and customer support personnel. Whether you are an airline, travel brand, or financial services company, you can offer personal service or over-the-phone bookings to high-value customer segments as an option. With the company’s agent tools, your call center representatives, concierge service providers, help desk operators, and other customer-facing staff members can make or modify travel bookings. Customer profile and booking data are integrated into an easy-to-navigate interface, ensuring call center agents can have information at their fingertips to serve customer inquiries.

Airlines

Grow customer loyalty with the right travel offers. Legacy technology systems and reliance on third-party distribution make it harder for airlines to meet customer expectations and capture more of their travel wallet. Differentiating your product offering and creating more revenue opportunities is critical. Switchfly help airlines increase top-line revenues, grow customer loyalty, and own more of their customers' journeys with Loyalty and Packaging solutions designed specifically for travel.

Financial Services

Unleash the power of travel loyalty to your cardholders. For financial services companies, delivering a fully branded travel loyalty experience that increases cardholder spending and attracts new customers requires the right mix of travel technology and travel products. Switchfly’s solutions give financial services companies the travel booking capabilities they need to keep cardholders engaged and play a bigger role in their customers' financial lives.

Nowell Outlaw, Chief Executive Officer

“For over 17 years, we have helped airlines, hotels, travel brands and financial services companies improve their loyalty programs with high-margin travel products that create value and drive profitable customer relationships.”