The Leading Provider of Get Well Informed Referral Solutions: eHealth Technologies

“We improve healthcare delivery by providing intelligently curated and clinically informed referrals that increase the quality of care and patient satisfaction while reducing inefficiencies and cost.”

Founded in 2006, eHealth Technologies is the industry-leading provider of clinically informed referral services. We serve more than half of the nation’s top 100 hospitals, including 17 of the top 20 U.S. News & World Report Honor Roll Hospitals for 2017-2018, and leading health information exchanges (HIEs) across the United States. The company’s eHealth Connect^® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right health care information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect^® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality, and supports the ability of providers to meet Meaningful Use Stage 2 requirements.

Products and Services Overview

Trained professionals make use of proprietary technology to electronically curate and deliver patients’ disparate medical records and images. Through this process, clinical and operational data is captured and delivered to an actionable analytics platform.

Intelligent Health Record Aggregation: Ensuring that complete, intelligently organized medical records are available for every referred patient optimizes the continuity of care for that patient. Get Well Informed™.

Patients visit many physicians and facilities during the diagnosis and treatment of their illnesses. As a result, their medical records become fragmented. When a referral to a major care facility occurs, it is important that the specialists have a complete record available to ensure the best possible care. eHealth Technologies uses its physician network and smart software to pull together a complete medical record, including progress notes, labs, pathology, and images, with pertinent terms highlighted.

Higher Staff Efficiency and Job Satisfaction:

The burden of external record collection is removed from your staff, allowing them to focus on patient care. Instead of spending hours or days collecting records, your staff can spend two minutes submitting a record collection request electronically to eHealth Technologies’ Customer Operations Center. This enhanced workflow makes for a happier staff. In fact, an independent customer satisfaction survey showed clinical staff reported 100% job satisfaction after implementing eHealth Connect^® Intelligent Health Record Aggregation.

Reduced Time to First Appointment: The eHealth Technologies’ team takes on the work of compiling and delivering complete medical records for incoming patients within 5 business days, on average, and sometimes within hours.* Some facilities have experienced 61—250% faster record collection allowing them to assess and schedule patients soon after receiving the referral. Neither the ill patient nor the hospital staff bears the record collection burden.

Higher Treating Physician Efficiency: 33% of physicians report not receiving the necessary care coordination records, regardless of EMR connectivity. eHealth Technologies solves this problem by delivering a complete medical record into the Picture Archiving and Communications System (PACS) and Electronic Medical Records (EMR) infrastructure the clinician uses every day prior to the patient’s first appointment. This makes the appointment meaningful and productive for both the patient and the clinician—by focusing on the future treatment plan instead of gathering past medical history. We organize, index and present the aggregated medical record to the treating physician with his or her custom, clinically relevant menu so he or she can easily navigate the record and access the information needed.

Potential Revenue Increase: Having the relevant patient records available in a timely manner allows facilities to experience a reduction in canceled procedures and appointments. In addition, patients who are seeking treatment as soon as possible will go to the facility that can accommodate their request. Having the complete medical record quickly, without burdening the patient, has an impact on a patient’s choice. Faster appointment disposition may lead to increased patient “keepage” and increased revenue.

Patient Satisfaction and Retention: 54% of patients report measurable benefits from having their records available at the time of their first visit. Neither the patients nor their families are burdened with this responsibility and can focus on their health rather than their records.

Fast Implementation: Our deployment team works closely with you to have you up and running in less than 30 days. The system is simple to use, and setup requires minimal IT support.

Easy Access to Images and Medical Records: We integrate with your PACS and EMR allowing easy access to patient demographics for record requests and seamless delivery of images and reports right into the patient folder. The integrations are simple, lightweight, and easy to implement.

Belaud the Brilliance

Ken Rosenfeld, CEO, and President: Ken is a co-founder, CEO and President of eHealth Technologies where he has led the dramatic innovation and growth of eHealth since its founding in 2006. eHealth Technologies has experienced greater than 73% compound annual growth since 2007 and nows employs over 225 people, and is one of the entrepreneurial success stories in Rochester, NY, including recent recognition by being on the 2017 Inc. 5000 list of the fastest-growing private companies in the U.S. Ken has over 31 years of experience in healthcare information technology and previously ran worldwide organizations for Eastman Kodak Company’s Health Group. Kodak acquired the Cemax-Icon business where Ken started his entrepreneurial medical imaging efforts in the San Francisco Bay Area. Previously, Ken was in technical leadership roles at ADAC Laboratories which was ultimately acquired by Philips. Ken serves on the Board of the Arc of Monroe Foundation and promotes eHealth Technologies’ collaboration with The Arc to support career training of developmentally disabled adults through their work at the Bistro at eHealth Technologies. In 2015, Ken was named Business Person of the Year by the Small Business Council of Rochester. Ken graduated cum laude from the University of Pennsylvania with a Bachelor of Science in Bioengineering and Computer Science, where he developed an innovative method to digitally assess arterial tortuosity in diabetic retinae.

“eHealth Connect^® improves healthcare delivery by providing health systems with access to an intelligently aggregated clinical record and images for every patient referral.”