totality services – Giving your team the IT support they deserve by offering huge range of consultancy and migrations support

totality services is a leading Managed Service Provider (MSP) based in London. The company provides award-winning, high-quality 24/7 IT support and security solutions to 150+ businesses. As a leading Microsoft partner, it is an expert in implementing Microsoft solutions on behalf of small to medium sized businesses. New starter onboarding can be such a nightmare nowadays, especially with hybrid working and the use of so many applications. That’s why totality services do things differently. The company offers a zero-touch onboarding process. The workforce is working remotely and globally more than ever before. So isn’t it about time IT support and set up caught up with this? Whether your new starters are in London, Hong Kong, Canada, or anywhere else, totality services will get a fully kitted-out laptop meeting all of your security and software requirements sent straight to them

IT support platform

You’re already juggling a lot in your day-to-day, so you can let their IT support team take care of the finer details. With unlimited 24/7 IT support, you can reach their UK-based team whenever you need through their IT support platform. Their in-house automation engineers are the perfect example of that. They’ve created systems that avoid human errors to solve issues proactively. For example, their systems will automatically detect if an employee’s device is missing critical software and install it. No additional intervention needed and no need to worry about everyone having the right tools for the job.

But more than that, they’ve been doing this since 2008. They are people-first in every way. So their focus isn’t just on making your life easier, they focus on making life easier for all of your employees. Having stringent IT processes and security measures shouldn’t be cumbersome or impact the day-to-day functioning of your business. And with totality, it doesn’t. From zero-touch new starter onboarding (more on that below) through to clear communication from start to finish, their priority is improving the employee experience and getting IT logistics out of your way so you can focus on business growth.

Most IT support companies will need to onboard laptops, PCs, and Macs by engineers manually updating and installing all systems and software – it’s time consuming and error prone. That’s just not how they do things. Their employee onboarding process is completely zero-touch. No matter where your staff is in the world, a device is sent straight to their office or home – and here’s the kicker – when they turn on the machine, it automatically updates and downloads the required applications with no manual intervention.

Security & compliance

Securing your data, Cyber Essentials certification, and how you can keep your employees up to date on their security training. You’re in safe hands. IT security has never been more important. As data collection and digital reliance increases, so do the risks. totality services can protect your data, customer data, and IP. All while ensuring compliance. It’s that simple. The Cyber Essentials scheme was launched in the UK in 2015 by the Department for Business, Innovation, and Skills. The aim is to get organizations, big or small, to adopt best practices across data security and demonstrate their commitment to safeguarding data from online threats.

Security training for your employees is part and parcel of remaining compliant with ISO and other regulations. They are certified themselves, so they know what it takes to maintain the required level of training. To keep things simple for you, they supply the training you need through an external partner. Its video and eLearning based, so easily accessible to all of your employees. It’s the same training they use in-house so you can be sure it’s up to spec.

IT consultancy

totality services offers more than just IT support. They can also help you with consultancy and other services. The company has worked with a whole bunch of businesses in London and beyond to migrate over to Google Workspace. The cloud-based platform offers incredible flexibility but this also comes with additional security requirements. But it’s all good, they’re here to help with that. They are also around for ongoing support once you’re up and running. If you’re happy to manage the migration yourself and just want some advice, totality can help with that too. The technology, services, and solutions they recommend are not only the best around but the best for your organization.

The company will handle the migration, so you can focus on growing your business. And they’re here for ongoing support, whenever you need it, through their 24/7 support desk. Implementing Microsoft 365 is as simple as taking the Microsoft suite you already use and working with it online instead. The various plans provide cloud-based storage, mailboxes, telephone and much more. With the rate that tech changes, it can feel impossible to keep up. But over the years they have seen and fixed it all. There are very few IT support or security questions they haven’t faced. So whatever you need, they’ve got you covered. More than that, they’re completely independent, fully UK-based, and vendor-neutral. So you know that their judgment is objective.

totality services | Leadership Team

Luis Navarro is a Co-founder and Director of totality services. After more than 10 years working in sales and marketing with a range of household names (including TalkTalk, Centrica, and Sodexho), Luis saw an opportunity for change in the way IT services works.Now living by the coast with his family, Luis has fully embraced the hybrid-remote working lifestyle that is a reality for many of the businesses they support. And he was instrumental in creating the remote onboarding packages they now use to help businesses with remote employees across the country.

He founded totality services with Pedro back in 2008 to bring a more personal customer experience to IT services for SMBs across the UK. And even as the company expands, he still loves to bring the personal touch to the clients’ discovery and onboarding process.

Pedro Martins is a Co-Founder and Director of totality services. From Global Infrastructure Lead Architect at Vodafone to Global Data Operations Lead at Barclays, Pedro’s work history will tell you he is a certified IT geek (his words). Little do people know, he is in fact the life and soul of the party.

Adaptation is the name of the game as Pedro closely monitors innovations in the IT services industry to adapt and evolve totality services to provide the best possible service for the clients.

“We take a good chunk of the stress off of your shoulders so you can focus on what’s important and give your team the IT support they deserve.”