“Everyone who achieves success in a great venture solved each problem as they came to it. They helped themselves and they were helped through powers known and unknown to them at the time they set out on their voyage. They kept going regardless of the obstacles they met.” – W. Clement Stone
Hanover, MD based Eyewitness Surveillance needs no introduction today. As one of the first video surveillance and monitoring companies focused on the automotive industry, it is owned by both institutional and private shareholders and has expanded from its beginning in the Mid-Atlantic region to other key markets – aiming at a national footprint. Fueling this growth and expansion are the entrepreneurial management team behind this company with one of the highest client retention rates in the video surveillance and monitoring industry, Rush McCloy and RT Arnold. After taking the reins of Eyewitness in 2012, the company has seen expansive growth in product, service deliverables and revenues. With a laser focus on the metal recycling and automotive verticals, Eyewitness provides remote interactive video surveillance to commercial businesses that reduced or eliminated the need for onsite guard services. Leveraging world-class digital cameras, software analytics and perimeter intrusion technology, Eyewitness can detect targeted behavior and triggers alarms into their state-of-the-art Tactical Operations Center. Then its highly-trained Remote Security Professionals visually assess the video and situation and speak to the subject in order to prevent further unwanted actions. In addition, Eyewitness enables their clients to use the same systems and analytics to make more informed decisions around operational questions and challenges. It is easy to see how these solutions can and will save money by preventing theft, inventory damage and false claims, thanks to Eyewitness’s cutting edge systems and technology.The company is currently serving clientele on the East coast and Midwest areas and plans to expand its verticals outreach as well as geographic footprint with moves into the western regions of the US.
“We have been a leader in interactive surveillance, providing innovative and cutting-edge solutions since the industry’s inception.”
In conversation with the Entrepreneurs
Q. How advantageous is it for clients to use your services?
A. We help clients drive operational efficiencies by improving customer responsiveness, addressing false claims, auditing operational concerns and providing detailed data analysis generated by ourvideo analytics. In fact, our clients have literally saved thousands utilizing Eyewitness video audit services to address inventory damage and worker’s compensation claims. We have also specialized products to track and counter false claims in service lanes and other key areas of operation. In addition, we can set up our systems to report on customer traffic patterns and volume analysis.
Q. How do you position yourself in the current domain? How do you merge the latest technology with business objectives?
A. We focus our business on being a vertically focused integrated solution for commercial monitoring. While we develop some of our own products, our focus is not about being a proprietary technology company. Rather, we focus on integrating the most relevant technology to meet our customers’ security and operational needs through video and sensors. To that end, we have an open architecture platform, which enables us to stick to the most relevant technologies that address customers’ issues and inform them about their business. A popular saying in our office is that “the technology is about 30% of the solution, 70% is what you do with it.” We differentiate ourselves through our standard operating procedures, institutional knowledge and the talent and training of the people who use the technology each day.
Q. As business executives, what kind of challenges do you face on a daily basis? Are you able to counter them satisfactorily and focus on your journey ahead?
A. We are currently focused on building our markets with a sustainable service network platform. And while we are at it, our biggest challenge continues to be the herculean task of maintaining personal relationships with our customers as we keep strengthening our national footprint. Since we are focused on specific verticals we have maintained our position in the marketplace as experts in those industries. As a result, we have been able to meet the needs of our customers while we grow and expand because of the solid foundation this institutional knowledge provides.
Eyewitness Surveillance not only protects my properties at night, but have proven themselves to be incredibly effective at retrieving incidents within the workday. Our losses have been cut by 90%.” – MileOne Automotive
Rush McCloy, CEO: Prior to running and presiding over the Board of Directors of Eyewitness Surveillance, Rush built his professional career in entrepreneurial management, finance and military service. In his initial working yeas, he adorned several roles such as an investment banker, derivatives professional at JPMorgan Chase Securities, officer in the military (winning the Bronze Star for leadership and bravery for service in Afghanistan in 2008), professional in the private equity industry for Allianz Capital Partners in Munich, Germany, executive at Channelstone Capital Partner and also founded and ran Epache, Inc., a knowledge management software company. At present he also serves as a board member of Students4Students, finance director for the Ubuntu Education Fund, Executive Committee member of Deerfield Academy, an active member of the American Council on Germany and runs marathons and ultra marathons around the world to raise money for pediatric cancer research. He received his M.B.A. from the Wharton Business School, where he received the Paul Green Award for Knowledge Creation, an MA in International Relations from the University of Pennsylvania, where he graduated with honors, and his BA from the University of Virginia.
RT Arnold, President: R.T. is President and on the Board of Directors of Eyewitness Surveillance, responsible for customer service and internal operations. After graduating from Wharton, RT partnered with Rush to buy and build lower middle market companies. Prior that endeavor, he gained professional experience in both operations and finance working in politics and investment banking. He also served as the Deputy Campaign Manager for the Eristoff for New York State Senate Campaign. Prior to that, R.T. spent four years working at Merrill Lynch as an investment banker in both New York and London specializing in Financial Institutions M&A and High Yield finance. R.T. earned his B.A. from Duke University as a double-major in Economics and French, and also received an M.B.A. from the Wharton School. While attending Wharton, R.T. was accepted into the Commercial Leadership Program at GE, the Company’s top sales and marketing management training program, and worked in the Energy Finance Group of GE Capital. R.T. sat on the board of Manduka, a high performance yoga accessories company, and has actively worked with management to streamline the Company’s operations, reduce working capital requirements and establish the Company’s financial controls. R.T. is a founder of Fighting for Philly Kids, a not-for-profit supporting after school programs in greater Philadelphia. R.T. has also spent significant time working on East African economic development, is a Coro Leadership Fellow and serves on the Alumni Council of St. Bernard’s School.
“We aim to support the changing business and operational needs of our clients with value-added camera systems that can improve operations and increase client sales, while securing mission-critical assets.”