Aquant – The AI-powered platform improves service outcomes while also decreasing the cost of service

Service Intelligence collects and analyzes data to help make better customer service decisions. The endgame, though, is the same — both Service Intelligence and Business Intelligence aim to give you a better, more comprehensive overview of your business. This overview is largely founded on proven numbers. The underlying understanding of Service Intelligence is that service begins even before a customer is served or even joins a queue. From the way you approach greeting to the visual outlook of your queuing situation, to the smoothness of sign-in — everything contributes to giving your customers a lasting positive impressions of your location. Just like Business Intelligence, Service Intelligence offers its fair share of advantages. At the very least, data collection leads to fact-based decisions when identifying opportunities, and helps gain a better understanding of your service. But instead of vaguely pointing out how it “removes guesswork” or “incentivizes changes”, let’s review in depth the most important benefits of Service Intelligence. The three main talking points are front-line empowerment, location managing, and business decisions.

Aquant presents Service Intelligence - giving service leaders, techs and teams the most vital information they need for every situation. Aquant understands service data in context, automatically transforming unstructured data into structured data, and pulling the most vital information for every situation. So service goes from simply solving problems to creating entirely new business opportunities, and from putting out fires to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem, and the entire team makes service feel like magic.

Service Intelligence

For customers, there’s average service, which just gets the job done. And then there’s exceptional service. The kind that makes them say “WOW.” Delivering service experiences like these is possible. Sometimes. But until now, it’s been the exception, not the rule. Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem. Let service-fluent AI handle the analysis. You get the key insights needed to take action and make decisions about everything from technician training programs to customer QBRs.

No team of data scientists needed. With service intelligence, measure and improve key metrics like first time fix rate, cost per success, and mean time to resolution. Drill down into performance by customer, team member, and product. Shed light on problems you never knew you had. Uncover new opportunities. They give your customer-facing team automated recommendations for resolving problems on the first attempt, whether remote or in the field. Need to mitigate a talent shortage? Service intelligence captures and distributes the knowledge of your tenured techs. So your whole team can deliver service like your vets.

Service Insights^™

Get everything from overviews to deep details – all in one place. Track service performance data across your org using Aquant’s field service reporting software – no lengthy data management required. Make better, data-backed decisions using field service analytics that improve overall service delivery. Connect your data sources to Service Insights for comprehensive field service reporting. No need for time-consuming, cross-functionally complicated internal builds that often end up deprioritized by internal BI teams. Service Insights integrates directly with your CRM to seamlessly enhance your existing workflow – Leave the build to us and focus your energy on elevated service delivery. Discover organizational truths via service data that is translated into clear themes and easy-to-understand stories about your business.

• Objectively understand technician performance to identify training needs
• Review visit data & prevent customer escalations before they start
• Understand product performance & zero in on cost drivers

Capture your historical service data and expert knowledge and transfer it across your team with a troubleshooting tool that instantly identifies the right fix for every service situation to improve your critical service KPIs and grow customer satisfaction. Mobile triage helps technicians instantly diagnose issues in the field using their mobile device and presents them with directions for the best fix – all backed by your historical service data and expert inputs. Includes access to knowledge articles, manuals, and more, all in one place. Customer service teams can remotely diagnose equipment issues accurately over the phone to support end-users. Interactive troubleshooting tools surface the exact questions to ask and present the parts and actions that will be needed for repair base on the issues & symptoms end-users are reporting. Video triage functionality lets technicians remotely call in the experts when they need more nuanced support. Augmented reality lets the experts direct which actions to take by drawing arrows, labeling parts, & highlighting next steps directly on the screen.

Shahar Chen | Co-Founder & CEO

Shahar is an entrepreneur with an innovative spirit and a passion for business and sales. Shahar brings more than 15 years of business and technical expertise in enterprise software, consulting for Fortune 500 companies on field service management, improving business processes, and implementing best practices. As an enterprise sales executive,Shahar has a proven track record of driving multi-million-dollar yearly sales in the field service and workforce management industries.

"Aquant's Service Intelligence is transforming the way companies deliver service. Get deeper insights into every aspect of operations. Mitigate the labor shortage, upskill new employees quickly, and pinpoint issues in the field."