Cliniconex – Providing Automated Communications and Engagement Platform to Simplify Healthcare Journey for Patients, Families, and Staff

Communication is effective when both the sender and receiver reach a clear and mutual understanding of the information being exchanged. To achieve this, the message needs to be thoughtfully delivered and packaged. If it’s verbal communication, your tone and body language can either muddy up the information or enhance its clarity. If it’s written, the format of the document and the consistency in style can have the same effect. In other words, more than just the message itself needs to be taken into consideration. The moment a patient steps into your facility, communication forms every part of their experience with you. The signs directing them where to go, the initial interaction with a receptionist, the conversations with their nurses and doctors, and the documents they receive detailing their diagnosis and recommended treatment — it’s all driven by communication.

Cliniconex is one such fastest growing patient communications vendor in Canada, improving clinic revenues and productivity with patient-specific, Set & Forget patient communications that 'lives in your EHR, EMR or practice management system. Focusing on adapting to, and automating, clinic workflow, Cliniconex appointment reminders, booking notifications, patient recalls, post-visit surveys, and walk-in clinic live estimates on the web help clinics be more efficient, see more patients, and earn more revenue.

Leveraging Industry-Leading Patient Communication Solutions and Services

Senior Care: Automated Care Messaging is a communications platform that works inside and alongside the tools you already use and adapts to the way you use them. Sold and supported by PointClickCare as well as compatible with any other EHR, their light-touch solution makes communicating with residents, families and staff a breeze. Enhance internal day-to-day operations through improved communication and coordination. The Staff Add-on to the Automated Care Messaging solution allows senior care homes to extend the reach of communications to staff and other key stakeholders. Keep staff informed and up-to-date when it matters most. Trigger targeted mass notifications without relying on your telecom infrastructure with a few simple clicks.

Automated Care Messaging: Given the current staffing challenges, reducing burden on your staff is more critical than ever. Automated Care Messaging keeps your residents, staff, and other stakeholders informed by using voice, text, and email notifications—saving you time and resources. From emergencies to everyday outreach, care communication made easy. Enhance day-to-day operations and emergency preparedness through improved communication. Send targeted messages to your staff through voice, email, or text in a matter of seconds. Keep families informed about upcoming appointments, resident health reviews, and any urgent information through push notifications. Foster stronger relationships with families by proactively providing outbound communications.

Patient Reminders & Notifications: Automate patient outreach to save your staff time while customized messages match your workflows and ensure your patients are informed and up to date. Automate repetitive patient outreach so you can focus on your patients. Their solutions integrate with your EMR and adapt to your workflows – not the other way around. Save valuable staff time and keep patients engaged. EMR integration means messages are automatically sent and responses are logged. Communicate with patients on their preferred devices via voice, text or email. Automated Care Messaging is a communications platform that works inside and alongside the tools you already use and adapts to the way you use them.

Waiting Room Concierge: COVID-19 has changed the way providers deliver healthcare. To ensure the health and safety of patients, crowded, in-person waiting rooms are becoming a thing of the past. Let your patients know what to expect. Display estimated wait times without any need for staff intervention or monitoring. Waiting Room Concierge integrates directly into your EMR and updates as the day progresses. Inform your patients of who is next to be seen. Continuously display the patient queue so they can see their place in line. WRC is integrated into your clinic’s EMR scheduler and updates automatically, without any intervention needed from front end staff. Give patients the freedom to leave the clinic until their appointment. Cliniconex's system automatically notifies them to return when their turn is approaching. Eliminate congestion in the waiting room and reduce front-end staff interruptions. Works in conjunction with patient queue display.

The Visionary Leader Upfront

Anthony Mar is a co-founder and the Chief Executive Officer of Cliniconex. Leveraging over 20 years' experience as a technology product manager and product marketer in telecommunications, virtualization tools, and software testing, Anthony is a dedicated healthcare entrepreneur, growing the company to over 4,000 doctors across Canada, and is regularly adding partners, exploring markets, and raising funds to accelerate the company to the next level.

"Cliniconex outreach is personalized to each patient/resident, improving response and outcomes. Our software runs in the background, delivering maximal productivity through a flexible workflow engine that is truly a light-touch, set-and-forget solution."