Create amazing worker and customer experiences that drive profitability and growth: Appirio

A Different Experience

In this ever-changing age of technology, it is no longer about moving a business to the cloud but it is much more than that. Having access to the best and latest technology is not just about luxury, it is imperative.

Nowadays, businesses are having tough time keeping them ahead of their competitors and are trying to bring together the experts around the world that would help them compete and win.

Founded in 2006, this is exactly what Appirio delivers; connecting businesses to the experts and global crowdsourcing community with unlimited skills and talent that helps business to move fast, think differently and experiment with new ideas.

Headquartered in Indianapolis, IN, Appirio is a global services company that helps customers create next-generation Worker & Customer Experiences using the latest cloud technologies. Appirio’s free-thinking consultants deliver unmatched customer value by creating actionable strategies that deliver results quickly and help organizations adapt to a new experience-driven era.  

What Appirio Does

Actionable Strategy: In today’s world of on-premise, cloud, mobile and other technologies that need to be brought together, there is no “one-size-fits-all.” It takes remarkable people who truly understand the challenge faced. Appirio’s free-thinking consultants are masters at challenging conventional thinking to get a company unstuck, provide the energy it needs to get moving and deliver results quickly.

It all starts with Actionable Strategy. Actionable recommendations can be deployed immediately to help businesses:

• Quickly adapt to the new experience-driven business era, by making the right investments to improve worker and customer experiences
• Ensure business outcomes are not lost in the deployment of chosen technology
• Deliver a consumer-grade experience – which is critical in enabling outcomes & delivering results

Implementation and Integration: Appirio’s implementation & integration teams bring together cloud, mobile, and social technology expertise, and a deep understanding of the way people work. By involving the customers in a highly iterative approach — powered by collaborative technology and with access to unlimited resources through crowdsourcing — we deliver results quickly.

Change Enablement: It is an integrated portfolio of methodologies, tools, and deliverables to rapidly drive adoption of Worker and Customer Experience programs.

Understanding that the primary users of cloud solutions are employees and managers, Appirio employs unique diagnostic tools to address business goals and initiatives, culture/climate, demographics, locations, and readiness to embrace change and innovation.

The Change Enablement experts help companies:

• Gain an understanding or organization and stakeholder readiness
• Define the changes associated with people, process, and technology
• Develop awareness, transparency, and engagement across the organization
• Ensure optimal deployment and “thrive after go-live”

Application Development: With more than 1,500 enterprise custom cloud engagements across sales, marketing, service, HR, finance, collaboration, and operations, Appirio’s experts bring a real-world understanding of how to help companies power every part of their business with custom cloud and mobile applications.

Backed by the crowdsourcing community, Appirio’s team of mobile experts delivers a complete mobile lifecycle solution, including Mobile Strategy, UX Design, Mobile Development across multiple platforms and technologies, and Mobile Application Support.

Cloud Management: Appirio’s Cloud Management service extends the capabilities of internal teams with subscription-based access to cloud expertise and ready-made technology solutions based on thousands of cloud projects. The company delivers advice, customization support, enhancements, and system administration, all for a simple, fixed annual fee.

Accelerate your move to the cloud: Appirio’s Solutions

Lightning Bolts: Driven by the industry and Salesforce expertise, Appirio’s Lightning Bolts deliver an exceptional experience for the client’s customers, partners or employees.

Lightning Bolts are a way to accelerate the creation of Salesforce Communities with easy to install and configure packages solutions. More than just a theme, Lightning Bolts include deep business logic with Salesforce, workflow, and configuration, and embedded industry best practices that allow Appirio experts to quickly and easily create amazing digital experiences tailored to individual business needs.

Warranty Management: Appirio Warranty Management brings the entire warranty lifecycle on to the Salesforce platform enabling companies to maximize revenue and minimize cost.

Appirio Warranty Management simplifies warranty management by bringing the entire warranty lifecycle to Salesforce, automating processes and enabling anytime/anywhere mobile access and seamless integration with legacy systems.

This solution allows companies to:

• Seamlessly integrate with Field Service Lightning, Sales & Service Cloud, and IoT Cloud providing a complete, integrated ecosystem on the Salesforce platform for all aftermarket processes and stakeholders, including customers, dealers, and suppliers.
• Seamlessly integrate cross-cloud to provide a complete ecosystem for all aftermarket processes and stakeholders, including customers, dealers, and suppliers.
• Support native Mobility across the application.
• Optimize warranty management with the power of IoT.
• Gain insight by tapping into a robust analytics platform.
• Easily adapt to changing business needs.

Corporate Responsibility

With a mission to use the company’s time, talents, and technology for the social good, since inception, Appirio has contributed over 29,000 hours of community and pro bono services and has provided over $565,000 in cash and product donations to charitable causes.

Appirio is committed to making a positive impact in its communities and on the environment. The company is constantly looking for ways to reduce negative environmental impact while benefiting the communities it lives and works in.

Greet the Chief

Chris Barbin has been CEO of Appirio since its inception, guiding the technology-enabled services company to become one of the thought leaders in cloud computing. Chris brings extensive operations, consulting, professional and technical experience to Appirio, and has grown the company to more than 1,000 cloud experts across five global locations. He has been named a World Economic Forum Technology Pioneer, an Ernst & Young Entrepreneur of the Year finalist, and has been recognized by the New York Times for his leadership philosophy.

He holds a Bachelor of Arts from Bates College in Lewiston, Maine and also studied at the University of Sussex in Brighton, England.

“Our approach is delighting customers as we continue to earn high NPS while delivering value in days & weeks, not months and years.”