Daon is an innovator in developing and deploying biometric authentication and identity assurance solutions worldwide

Fast mobile authentication using your face, voice, or fingerprint? Daon helped invent that technology. And today, they’re building even faster, safer ways to help connect your customers to the services they love, in every channel, for life.

Daon recently released an eBook, “Top 5 Ways to Eliminate Pain Points in Digital Customer Acquisition,” covering some highlights on how digital onboarding reduces friction. But onboarding is only the beginning of the customer journey, and the right solution can also provide ongoing value throughout the entire customer journey.

Identity Continuity for Life

Identity proofing during digital onboarding allows you to confirm that a new customer is who they say they are, reducing the risk of fraud and complying with regulations such as Anti-Money Laundering (AML) and Know Your Customer (KYC). Then, once onboarded, customers will need to authenticate themselves frequently, in multiple channels, and recover or reverify their identities sporadically, due to lost credentials or regulatory requirements.

When this process involves multiple identity systems from multiple vendors, it’s a recipe for unnecessary customer friction and an invitation for fraudsters to exploit those gaps. Getting this right means creating a single, delightful identity experience, consistent across all channels, throughout the entire customer journey–from onboarding to authentication, recovery, and beyond.

Fast, Easy Authentication Drives Revenue

When it comes to new customers, the faster they’re onboarded, the faster they can use your services — and the faster you can generate revenue. But that same speed and ease is just as important for ongoing customer interactions. The simpler it is to access your services, the more likely your customers are to make additional purchases and upgrades. Anyone who’s purchased something from Amazon via smart speaker knows just how addictive this simplified experience can be. In fact, Daon developed its own solution for securely transferring money between bank accounts using Alexa.

Conduct a symphony of trust

As technologies evolve, an open platform that orchestrates old and new biometric and non-biometric factors creates the strongest possible security while preserving a seamless authentication experience on any mobile or desktop device.

Don’t compromise on security or convenience

From your mobile app to your website, contact center, and even bank branches, biometric-based identity assurance makes it possible for financial firms to deliver highly secure yet consistently delightful customer experiences in every channel.

Identity solutions with big returns

Daon gets it. There’s no sector more vulnerable to the onslaught of ever-evolving fraud attacks than financial services, or more burdened by government mandates to stop money laundering and other illegal customer transactions. At the same time, you’re under enormous competitive pressure to deliver convenient, frictionless digital experiences to your customers.

Daon’s solutions are designed to ease both those pressures—helping financial firms deliver both uncompromising security and unfettered customer convenience in every channel.

Patient identity journeys—transformed

New patient onboarding, multi-factor authentication, and account recovery combine seamlessly—across mobile, web, contact center, and in-person channels—to strengthen data protection, streamline access to care, and ensure HIPAA compliance.

Prescription-strength identity tools

Daon is here for you, whether you’re seeking better ways to sign-up new patients online, safeguard their virtual visits, onboard new doctors and staff members, secure electronic health records and e-prescription portals, streamline access to insurance claims and benefit information, or combat fraud in home healthcare settings.

Daon’s HIPAA-compliant identity solutions will help you make the connections you need, through any medium, with total confidence—enabling safer, more integrated health services on all fronts.

Meet the Leader

Tom Grissen is Daon’s CEO and a member of Daon’s Board of Directors. Tom oversees all strategic and operational aspects of the business worldwide and is based in Daon’s Fairfax, Virginia office. His career spans publicly traded Fortune 100 technology companies to early stage “pure play” software companies.

Tom is a member of the Advisory Committee of a joint venture with SMFG (Sumitomo Mistui Financial Group), providing cloud-based biometric Identity Services across a variety of markets in Japan. He is the Chairman of DTIS, a joint venture of Daon and the American Association of Airport Executives (AAAE). He is very active in advisory groups and previously served on the Board of Directors for TechAmerica’s Public Sector. Tom holds a B.S. in Business Administration from Central Michigan University and an Executive MBA from the Eli Broad School of Business at Michigan State University.

Tom is recognized in the biometrics and identity industry as a thought leader, regularly called on by the media to discuss how biometrics establish trust online, significantly enhancing security while improving the user experience. Tom was identified by Forbes as “One of the Five CEO’s Who Are Reinventing Industry Through Digital” and has appeared on national television programs, such as CNBC’s Squawk Box.

Tom’s hobbies include skiing, sailing, hiking National Parks, running and travel.

“Daon's IdentityX^® platform provides an inclusive, trusted digital security experience, enabling the creation, authentication and recovery of a user’s identity and allowing businesses to conduct transactions with any consumer through any medium with total confidence.”