Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey

Each day, your customers are bombarded with promotional emails, ads, billboards, and sales calls from companies who all promise to solve their problems. Eventually, even the most genuine communication efforts become noise that simply gets lost in the shuffle. We introduce you to Dotdigital who for 20 years has been working with brands to improve their marketing and engagement.

Their platform has continued to innovate to meet the demands of the data-driven world whose brands and consumers expect seamless, relevant, instantaneous connections wherever they are, whenever.

Perks of picking dotdigital

They are good listeners: Dotdigital takes your needs seriously. Their relationship with you is based on trust, where your success is their success.

People with purpose: The company loves their employees to bits. They invest in their skills and happiness, just like they do in their product. Great culture equals thriving people.

Dotdigital’s platform promise: Platform users can rely on a product roadmap of continuous technology improvements backed by commitment and investment.

The company’s partnership pledge: They commit their knowledge and support to you, so that together they can drive more business leads and conversions.

Power customer experiences with Dotdigital

Create deeper relationships with your customers and grow your business with cross-channel marketing solutions that make campaign rollout a breeze. When you combine today’s channels with data-driven personalization, everybody wins. That’s the power of Dotdigital.

How dotdigital works

Know your audience from every angle. Inspire your customers on every channel. Build your brand at every opportunity.

• Engage your audience: Communicate with customers about the things that matter to them. Dotdigital offers the personalization tools you need to draw in audiences and simplify workloads.
• Convert on data: Enriched customer insight, all in one place. Drive sales with advanced reports that are easy to understand and 360-degree customer views that can direct your next move.
• Grow your brand: Unlock new potential in your campaigns. Connect the dots between customer engagement and business outcomes with marketing tools that directly link back to ROI.

Effective marketing with precaution

Dotdigital is cross-channel, customer-centric, and carbon-neutral. They don’t just prioritize their customers and yours, but the environment too. What’s more, privacy and security are in their platform’s DNA. They have rigorous parameters in place to keep both your data and your customers’ data safe.

Fewer headaches, more conversions

Looking to give your ecommerce the edge? With cross-channel support, AI-driven product recommendations, and endless integrations, Dotdigital has everything you need to provide a best-in-class digital store experience — and send your products flying off the shelves.

A helping hand when you need it

Onboarding: Starting afresh can be daunting. But you’ll be ready to go on day one with Dotdigital’s expert onboarding team. They will get you and your team onboard speedily and seamlessly, without a glitch.

Training: Become a Dotdigital expert with the help of their pro trainers. They will help your team get to grips with key platform features fast. They offer comprehensive training to ensure you’re getting the most out of Dotdigital.

Support: Dotdigital’s technical specialists are always on hand, whenever you need a question answered or problem solved. Not to mention, their team has a 98% customer satisfaction rate. So you’re in safe hands.

Connect with Dotdigital’s omnichannel APIs to send, receive, and reply at scale, at speed, and with ease

Sending is simple: Whether you want to send one message or one million, via SMS or WhatsApp, to one country or hundreds, the company’s messaging APIs empowers you to deliver with speed and confidence.

Control your data: Use powerful webhooks to receive, store, and manage your customer communications data to better inform your business, increase engagement and drive conversions.

A customer is for life: Engage with customers on their preferred channels anywhere in the world. Dotdigital’s powerful APIs makes omnichannel communication easy and drives loyalty and engagement with your customers.

Milan PateL, CEO (Background in his own words)

I joined dotMailer in 2007 and was appointed Group Company Secretary in 2009. I am a member of the Association of Chartered Certified Accountants, a member of Institute of Chartered Accountants and an associate member of the Chartered Institute of Securities and Investments and hold a B.A (Hons) degree in Accounting and Finance. I have over 15 years of experience in Finance and leading companies with high growth strategies at an Executive level. I have been responsible for both leading the business from being CEO and CFO.

“Customers love our easy-to-use platform that connects first party data across the systems, surfacing powerful insights and automating predictive cross-channel messages.”

“We aspire to inspire responsible marketing and are committed to sustainability, privacy & security.”