Enabling Healthcare to Access, Communicate, and Transact Patient Information, Securely and Conveniently: Imprivata

Imprivata^®, the healthcare IT security company, enables healthcare globally to access, communicate, and transact patient information securely and conveniently. The Imprivata platform addresses critical compliance and security challenges while improving productivity and the patient experience.

The Imprivata Offerings

Imprivata OneSign^® offers single sign-on, authentication management, and virtual desktop roaming enabling fast, secure No Click Access^® to clinical applications and patient information, anytime, anywhere and from any device.

Imprivata Cortext^® enables clinicians to securely collaborate across care teams and organizations.

Imprivata Confirm ID™ is the comprehensive identity and multifactor authentication platform for remote access, EPCS, medical device access, and other clinical authentication workflows.

Imprivata PatientSecure^® is the leading positive patient identification solution for healthcare that improves patient safety and financial outcomes through biometric identification.

Bravo Imprivata!

Imprivata, a health IT company, enables healthcare providers to access and transact patient health information. For the fifth consecutive year, the company was named to The Boston Globe's "Top Places to Work" in 2016. Imprivata boasts a flexible time off policy, which doesn't restrict employees' sick, personal or vacation days. It also offers tuition assistance with up to $5,250 reimbursement each year, encourages internal promotional opportunities and offers employees the ability to transfer between departments.

Imprivata Case Studies

Verity Credit Union streamlines application access, reduces helpdesk costs and improves customer service

With comprehensive financial products and services, exceptional lending rates and advanced systems for automated and online financial management, Verity Credit Union has $390 million in assets and 25,650 members. Member owned since 1933, Verity is committed to providing a full range of cost-effective products and services to members who live and work in the state of Washington. Verity has six full-service branches, 115 staff members, and six IT staff members. 

The challenge

Committed to continually enhancing the security of its members’ information, the credit union requires all employees to remember complicated passwords to access several applications. “Unfortunately, the number and complexity of passwords led to slow long-on times or calls to the helpdesk for password resets. This negatively impacted productivity, the company’s ability to serve members, and its helpdesk costs,” explained Jon Wu, System Engineer for Verity Credit Union. The IT team wanted to make it easier for employees to access the applications required to do their jobs, while reducing helpdesk ticket volume.

The solution

Based on references and recommendations from vendors, along with its own research, Verity narrowed its choices down to three single sign-on solutions. As one of the first credit unions to have a website and to offer internet banking and online bill paying, Verity is committed to using state-of-the-art technologies to support its security requirements. “Imprivata OneSign^® Single Sign-On (SSO) is far and above the best choice due to its leading-edge capabilities,” says Wu

The results

By eliminating the need to remember multiple complex passwords, Imprivata OneSign SSO provided the security and level of ease the credit union sought. Verity needed no extension to Active Directory to enable SSO, and the solution’s Application Profile Generator™ made it easy to add any type of application. In addition, the solution’s failover feature ensured that the credit union’s data would always be backed up and available – no matter what.

Imprivata OneSign was implemented in only one day. “Prior planning and development resulted in a very efficient rollout,” explains Wu. In addition, close collaboration between the compliance department and IT team ensured a solution that provided strong authentication and satisfied all security policy requirements and credit union regulations.

Today, all of Verity’s employees use Imprivata OneSign SSO to easily and securely access applications such as payroll, CRM and issue management. The result is higher productivity and user satisfaction—and a reduction of 25% in calls to the helpdesk for a savings of $7,200 per year. 

Securing remote access with Imprivata Confirm ID

Genesis Health System is a 665-bed system based in Davenport, Iowa, that offers a full continuum of care services in a 12-county region that covers Eastern Iowa and Western Illinois.

When the decision was made to move to virtual desktops, the IT team at Genesis also started to consider selecting and implementing a solution for two-factor authentication.

The solution

After evaluating several two-factor authentication providers, Genesis selected Imprivata Confirm ID for Remote Access™ to help ensure secure but convenient access from outside the health system.

“Ultimately, whatever solution was selected will need to be used by our physician community,” says Dr. Anthony Carbone, CMIO at Genesis. “It had to be easy to use, it had to be reliable, and it had to be a solution that wouldn’t frustrate you while you were using it. Imprivata Confirm ID for Remote Access checked all of those boxes.”

Imprivata Confirm ID offers secure, yet convenient, authentication methods, such as push token notification, that can be leveraged across various workflows within the health system. This enables Genesis to meet its IT security requirements with an authentication workflow that is seamless for end users.

Imprivata: A trusted, strategic partner

Genesis Health System knew and trusted Imprivata as a strategic IT partner before implementing Imprivata Confirm ID for Remote Access – they had already been using Imprivata OneSign^® for their single sign-on (SSO) needs.

With Imprivata Confirm ID for Remote Access, Genesis Health System has bolstered their security strategy and helped to guard against phishing attacks.

Meet the Kingpin

Gus Malezis, President, and CEO of Imprivata: Gus is widely recognized as a visionary leader in the information technology security industry where he brings more than 30 years of experience driving innovation and growth while building market-leading organizations.

Prior to joining Imprivata, Gus was most recently the President of Tripwire, a leading global provider of endpoint detection and response, security and compliance solutions. Gus has extensive background and expertise in information security and compliance, networking, network systems management, CRM, and application design and development. Gus studied Computer Science and Philosophy at the University of Toronto.

“We address critical compliance and security challenges while improving provider productivity and the patient experience.”