Silicon 70 2018

Innovative Communications Solutions from the Cloud or From Your Network: Ribbon Communications


Ribbon Communications is a global technology company with more than two decades of leadership in real-time communications. Built on world-class technology and intellectual property, Ribbon delivers secure, embedded and engaging real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.

With locations in 27 countries around the globe, Ribbon’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation using fully virtualized environments and network infrastructure, along with a new level of security for real-time communications.

The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enable this transformation.

The Ribbon name reflects the company’s mission to deliver an unparalleled suite of best-in-class solutions and services to its growing list of global customers and partners. Ribbon Communications embodies the company’s ambition to continue moving the real-time communications industry forward. Ribbon isn’t just about connecting point “a” to point “b.”  It is about encompassing the ability to ensure Ribbon’s contact points are elegantly and seamlessly simple to create, manage and monitor.  With the world more complexly woven together than ever before, the real-time communications Ribbon rely on must become a more comprehensive, engaging, contextual and all-encompassing experience. That is what Ribbon stands for. Born to serve as the real-time communications pivoting point for lives, Ribbon serves as the connection across all of its worlds.

What Ribbon Communications Does

Ribbon provides network software products to the world's leading communications service providers and enterprises that helps embrace the next generation of cloud communications technology including Session Initiation Protocol (SIP) and 4G/VoLTE (Voice over Long Term Evolution)-based solutions,  Voice over Internet Protocol (VoIP), Voice over WiFi (VoWiFi), video, Network Functions Virtualization (NFV) and Unified Communications (UC) by securing and enabling reliable and scalable Internet Protocol (IP) networks.  With customers around the globe and 20 years of experience transforming networks to IP, Ribbon enables service providers and enterprises to transform their communications networks, quickly deploy new communications services, and capture and retain customers and generate significantly related return on investment. 

Ribbon’s industry-leading solutions portfolio ranges from applications platforms and clients, call controllers, media gateways,  session border controllers (SBCs), policy and routing,  to cloud communications “as a Service” solutions, all of which are supported by a global services team with extensive experience in design, deployment and maintenance of some of the world's largest IP networks.

Ribbon is also focused on providing secure carrier-class enterprise communications capabilities to the financial, government, education and healthcare sectors.  All of these industries already benefit from Ribbon’s secure embedded and contextual communications capabilities, which enhance their ability to collaborate and improve productivity.

The Kandy CPaaS is Ribbon’s disruptive cloud communications platform that allows anyone to easily add voice, video, messaging, presence, and collaboration capabilities directly into their mobile and web applications. It is a real-time software development platform built from Ribbon’s core communications, presence, security and real-time technologies. It enables service providers, enterprises, software vendors, systems integrators, partners, and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

Ribbon Service Provider Solutions

Ribbon help fixed and mobile operators, cable providers or MSOs, ISPs, and interconnect and wholesale carriers quickly capitalize on growing market segments and introduce differentiating products, applications, and services for their business and consumer customers. 

Its market-leading network transformation, network functions virtualization, network interconnect, unified communications, consumer and business services, SIP trunking, security and cloud communications "as a Service" solutions – which can be deployed in the network, on-premise or in the cloud – help service providers connect people to each other wherever they happen to be, addressing the growing demands of today’s consumers and businesses for real-time communications.

A global leader in secure real-time communications solutions, Ribbon has decades of experience supporting some of the world’s largest service providers in over 80 countries.

The Culture

At Ribbon, our culture defines us. Our relentless focus on the customer, coupled with our entrepreneurial spirit, has solidified our position as one of the market-leading solutions leaders in the global telecommunications industry. Our culture’s foundation is based on our core values of innovation, imagination, execution and ethical responsibility. These shared values provide the platform for our employees, allowing them to share a global connection while simultaneously celebrating our diversity.

  • Respect - We are inclusive of ideas and people. We show regard for one another, our customers, our partners, and our communities.
  • Excellence - We do what it takes to get the job done right, in our solutions, our operations, and our customer service, internally and externally.
  • Accountability - We live up to our commitments and hold each other responsible. How we work together impacts what we do and how we are perceived.
  • Leading - Edge Thinking - We innovate to meet our customers’ needs, adapting and using our entrepreneurial spirit to better serve our customers and build enterprise value.


Howdy Chief!

Franklin (Fritz) W. Hobbs, President & Chief Executive Officer:  Mr. Hobbs has served in leadership roles at many public and private companies over his four-decade career.

Since 2004, he has been an advisor to private equity investment firm One Equity Partners LLC.  Mr. Hobbs currently serves as Chairman of the Board of Directors of Ally Financial, where he oversaw the transformation of the financial services company formerly known as GMAC.  He further served as a Chairman of the Supervisory Board of BAWAG P.S.K. and oversaw the turnaround of the bank during his tenure.  He is a director on the boards of Molson Coors Brewing Company and Lord Abbett & Company. He is a former Chief Executive Officer at Houlihan, Lokey, Howard, and Zukin and was previously Chairman of UBS AG’s Warburg Dillon Read Inc. unit.  

Mr. Hobbs earned his bachelor’s degree from Harvard College and a master’s degree in business administration from Harvard Business School.