Building a More Human, People-first Technology Organization.

“We celebrate when we make our customers smile. We believe in caring for individuals and making sustainable long-term relationships.”

KANINI Software Solutions is an IT firm dedicated to driving digital transformation for organizations through consultancy, custom software development services and innovative solutions. Specializing in Product Engineering, ServiceNow, Data Analytics and AI, intelligent automation, and cloud computing, KANINI serves diverse industries, including banking and financial services, healthcare, and manufacturing, among a few others, by implementing agile development practices and a global delivery framework.

The Silicon Review reached out to Babu Krishnasamy, CEO of KANINI, for an interview to discover more about KANINI’s growth journey and plans for the future. Here’s a glimpse of our Q&A session with Babu.

1. Please tell us about the circumstances or events that led to the founding of KANINI.

Our journey began in 2003 in Nashville, Tennessee, US as a geospatial technology provider. By 2005, we established our first center of excellence in Chennai, India.

As part of our geospatial technology journey, we had been developing a lot of map-related applications for our customers until we realized that GIS-based apps constitute only 30% of the market, and the rest was dominated by web applications, either workflow-based or MIS-based. In 2010, we won a project from a major financial services provider to develop a few web and mobile applications for their internal needs, and that was the beginning of KANINI. From there on, we decided to move beyond being perceived solely as a GIS company, rebranding the company as KANINI. This strategic shift enabled us to broaden our customer base and experience exponential growth year after year.

2. Can you introduce us to your services? What are their main features?

Our core focus areas include Product Engineering, ServiceNow solutions, and Data Analytics & AI. Here’s how we are making our mark across diverse industries through our innovative offerings.

Our Product Engineering Capabilities

At KANINI, we are committed to creating predictable outcomes for our clients through our end-to-end Product Engineering services comprising the development of web and mobile applications, cloud enablement, intelligent automation, IoT (Internet of Things) solutions, test automation, application performance & security testing, and more such capabilities.

Our focus has always been on using the right technology stacks to solve business problems for our customers without creating unnecessary technical debt along the way. Leveraging agile & DevOps software development practices has been a significant part of our delivery model and enabled us to react quickly to market dynamics.

As part of Product Engineering, we also provide UI/ UX services, under which we start with the ideation phase, do the user research analysis, come up with the prototypes, and then create and implement UI designs to ensure that there’s a user-centric journey, providing a great end-user experience.

Our Premier-Partnership with ServiceNow

At KANINI, we have consistently prioritized enhancing our customers’ operational efficiencies and fostering business growth. Automation has emerged as a crucial tool in achieving this objective.

Aligned with this mindset, in 2018, we started our ServiceNow practice to cater to our customers seeking a low-code, no-code platform for workflow creation.

We trusted that ServiceNow’s exceptional automated workflows would help us revolutionize our clients’ business processes. We established ourselves as a ServiceNow Premier Partner and ever since our focus has been on enhancing the operational workflows of our clients.

We have built a top-tier team to efficiently implement ServiceNow applications such as ITSM, ITOM, SecOps, GRC, CSM, EAM, and a few others. Through our ServiceNow MSP offering, we make sure our clients have access to a team of ServiceNow-certified professionals who can manage the platform for them. This helps our clients offset the costs of hiring an internal team or having to reinvent the wheel every time they look to enhance the platform.

We adopt an advisory-first approach to each project, setting up a team of industry-certified experts and process gurus. We meticulously assess our client’s ServiceNow platform and processes, recommending the right steps for optimizing their ServiceNow investments.

Our Expertise in Data Analytics & AI

In 2019, we established our Data Analytics and AI practice to help serve our customers in getting value out of their data Journeys. Since then, we have been driving data-driven innovations that enable our clients to make informed decisions and increase their ROI.

KANINI’s Data Analytics & AI practice is built on a strong foundation of the “Innovation-first” approach. This allows us to provide services ranging from thought leadership to implementing robust data platforms with a focus on achieving rapid business value. This early engagement helps us to be well aware of our client’s business vision and provide solutions that meet their strategic business needs.

To help our clients rapidly traverse from the “Thought” phase to the “Action” phase, we have created several Data Analytics & AI Accelerators that proactively address various industry problems. We demonstrate these accelerators to our clients, seeding the thought of potential business opportunities. We provide economical, end-to-end, customized solutions that are best suited for their business needs.

Our accelerators include Cognylend.AI(an AI-driven Solution for enabling faster loan journeys), a Customer Intelligence Framework for enabling true customer-centric business, a Document Intelligence Solution for ESG audits, an AI-driven Hospital Appointment Booking and No-show Prediction platform, and a Medical Code Extraction Solution. These are just a few examples of our innovation-first approach.

3. Setbacks are a part of every growing business. Tell us about a few roadblocks and learning lessons that helped KANINI grow through the years.

Like any other organization, the COVID-19 pandemic impacted KANINI too. The whole

dynamics of how we operate changed with the pandemic. We had to move from working from the office to working remotely, which brought its own delivery challenges.

Another challenge that the pandemic had thrown at us was the surge in demand for the workforce. So that compelled us to expand into newer regions to find talent across the major cities of India and geographies globally. Eventually, post-pandemic, we started establishing new offices in these places, enabling our employees to work in a collaborative and positive work environment.

Despite the challenges of COVID-19, KANINI achieved some very significant milestones in its history. In 2021, we became a 500-member organization during the peak of the pandemic, which called for a celebration. Today, we stand at 750+ workforce.

4. Does KANINI plan to expand its services and introduce any new offerings in the near future?

We are rapidly expanding into new geographies and will continue the momentum in the coming years as well. Equally, we are venturing into different industry verticals and introducing new service lines. Just to mention how steadily we have been focusing on spreading our wings across the globe – in the last two years, we set up new offices in UK, Australia, Singapore, Ukraine, Mexico, UAE, and Colombia. We also have established new offshore delivery offices in Bengaluru, Coimbatore, Pune, and Noida in India.

We are adding more industries to our portfolio apart from our predominant presence in Healthcare, Banking & Financial Services, and Manufacturing, among a few others. Likewise, we are strengthening our services in Cybersecurity, Generative AI, ESG & Sustainability.

5. How is the industry you serve currently evolving? Where does KANINI stand at the moment relative to other participants in the industry?

Well, the industry has been changing over the years with respect to technological advancements. Almost every company wants to transform its products with digital solutions.

KANINI is coming up with a lot of solutions and approaches for multiple industry problems. We are following a solution approach, using modern digital technologies, which helps us enable our clients to overcome their challenges and reshape the way they operate. 

KANINI’s Differentiators

Proven Track Record: Extensive portfolio of numerous successful technology implementations and delighted clients across industries, demonstrating our reliability and expertise.

Customizable End-to-End IT Solutions: Modern technology solutions tailored to meet the unique needs and specific challenges of enterprises in the modern business landscape.

Value-oriented Consulting Services: Thought leadership for long-term success and value-driven outcomes through a sustainable roadmap to technology integration.

Strategic Technology Partnerships: Collaborations with leading technology partners to deliver the latest innovative solutions to customers worldwide. A few to mention here are – Microsoft, ServiceNow, Databricks, Snowflake, Mambu, WSO2, and Confluent.

Certifications: Accredited with ISO 9001 and ISMS 27001 – two leading credentials for process compliance. We are continually striving to improve our maturity in this area.

6. Tell us about the KANINI team. What value do they bring to the company?

At KANINI, we believe that every single person is a leader, and we expect them to exhibit humbleness in all their interactions. We strongly feel employees are our critical stakeholders, and we strive to create a happier way to work for them. In this endeavor, we are constantly guided by our core values of Intellect, Energy, and Integrity. Our deeply rooted core values drive us to add value and prioritize care for all stakeholders in our ecosystem, including our customers, community, and industry.

7. What’s the one thing you want KANINI to be known for?

Driving innovation is in our DNA, empowering our customers with what they need to accelerate their business growth. We look to contribute to the world’s well-being by adding value to everyone we work with and making them happy. We would like to be known as a superior digital transformation enabler for enterprises across the world. We implement cutting-edge technologies in building customized solutions for our customers.

8. Is there anything you would like to add before we wrap up?

Yeah. What started with just 2 people is now a 750+ people company and growing. We celebrate when we make our customers smile. We believe in caring for individuals and making sustainable long-term relationships. These core values are what have kept us true to our vision of building a more human, people-first technology organization.

Under the able leadership of Babu Krishnasamy, KANINI Software Solutions is creating new benchmarks in the industry. With over two decades of industry experience, Babu drives business strategy and development at KANINI, inculcating customer satisfaction as the top priority at every level of the organizational hierarchy. His deep vision for fulfilling software needs across industries positions KANINI at the forefront of digital innovation and customer excellence.

Highlights

Inception and Growth Journey: KANINI was incepted in 2003 in Nashville, Tennessee, USA, and has since expanded its presence globally, with offices in the UK, India, Australia, Singapore, Ukraine, Mexico, UAE, and Colombia, experiencing steady growth year after year.

Core Expertise and Excellence: KANINI’s core focus has been on solving multiple industry challenges by leveraging its expertise in Cloud Modernization, Data Analytics & AI, Product Engineering, and ServiceNow Consultation and Implementation.

Future Roadmap: KANINI is adding a few more industries to its portfolio apart from its predominant presence in Healthcare, Banking & Financial Services, Manufacturing, among a few others. Additionally, the company is fortifying its services in Cybersecurity, Generative AI, ESG & Sustainability.

“We adopt an advisory-first approach to each project and meticulously assess our client’s ServiceNow platform utilization and processes, recommending the right steps for optimizing their investments.”

“Our focus has always been on using the right technology stacks to solve business problems for our customers without creating unnecessary technical debt along the way.”

“To help our clients rapidly traverse from the ‘Thought’ phase to the ‘Action’ phase, we have created several Data Analytics & AI Accelerators that proactively address various industry problems.”

“Our deeply rooted core value system ensures value creation and care for all stakeholders in our delivery ecosystem, including our customers, community, and industry”.