The Silicon Review
“From our founding mission, through our Kustomer platform, to the way we develop relationships with our customers, we strive to always do something that was never done before.”
Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. It is a privately held company that is based in Ney York. The company enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge. You can accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer whilst unifying customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Kustomer makes personalized, efficient and effortless customer service a reality.
The Kustomer Platform
One foundation, endless uses
Brands use the intelligence of Kustomer’s platform to automate and streamline processes, provide unprecedented insight into a customer’s past experiences and current sentiment, and seamlessly communicate across any channel, at any time. Outdated technologies have been weighing companies down by limiting their view of customers and making it difficult to connect customer data spread across internal and external systems. Using current available CRM solutions, companies are handcuffed to their vendors ‘best practice’ processes, preventing them from meeting their customers and agents expectations. Kustomer enables you to use out-of-box objects like ‘customers’ and ‘companies’, and customizable attributes like orders, feedback scores, returns, shipping tracking, web event tracking on your shopping cart, or if a customer is a Gold or Platinum frequent flyer.
Everything you need — all in one screen
Kustomer unifies past interactions, purchase history, and customer data from all your systems and displays it as a single timeline for each customer.
Support customers anywhere
Kustomer’s true omnichannel platform breaks down the communication silos that fragment service experiences, cause agent collision, and frustrate customers.
AI and machine learning capabilities optimize customer and agent experiences by assessing customer needs in real time while improving precision and speed of service.
Proactively engage customers
With all your data in Kustomer, the platform’s intelligence lets you keep customers informed and engaged with your brand.
Meet the CEO and Co-founder, Brad Birnbaum
Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 20 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems. As co-founder and CEO of Kustomer, Brad set out together with Jeremy Suriel and the Kustomer team to build something the world desperately needs: a modern, customer-centric platform for building applications while modernizing the customer support tool landscape.
Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com; making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support.
“Creating close relationships with our customers take more than words — it requires leadership, action, and heart. We strive to always put the needs of our customers ahead of anything and everything else.”