Movius – Leading Mobile Communications Software Provider Helping Enterprises Deliver Better Engagement for Their Clients

The Silicon Review

Simply put, unified communications (UC) takes all the communication methods that employees already use and brings them together under one platform. A UC solution unites major communication methods so that your employees can call, chat and email, all from the same interface. The application works on all devices: phones, tablets, laptops and desktops. Further, all conversations and records are updated and accessible on each. In an ideal scenario, UC delivers the smoothest collaboration experience possible. It reduces confusion and connects people faster. UC improves customer service, increases employee satisfaction and makes your business more efficient. In the end, UC saves you money. A robust UC platform is mobile-first. It considers that employees and customers might first reach for their phone, whether for a voice call, chat, text message or email. Yet communications today are often non-consecutive. Meaning, a response from one party may not necessarily be instant.

Movius is a leading global provider in cloud-based secure mobile communications software, helping enterprises deliver better UC platform for clients. Enterprises around the world use the company’s all-in-one mobility platform to connect with their customers in more convenient, cost-effective and compliant ways. The platform offers an easy way to extend and integrate voice, text, and messaging services into other systems, like CRM or collaboration tools. Movius has established partnerships with leading global organizations like Sprint, BlackBerry, Telstra, and Telefónica.

MultiLine: An Over-The-Top (OTT) Mobile Communications Service

It can be deployed on a smartphone, desktop, or CRM system. The service allows users to call, text, or send WhatsApp messages on a secure, dedicated business line, all from one, easy-to-use interface. MultiLine includes everything an enterprise needs to protect company information, meet compliance requirements, manage phone numbers and users, and unlock the value in conversational data. MultiLine encrypts voice and text messages and stores only basic call information on the device. The MultiLine mobile app can be secured with popular EMM/MAM software and deleted from an employee’s phone in seconds, over the air. MultiLine makes life easier for the people who support mobile users and devices. Administrators can assign—and reclaim numbers—in seconds, activate features by user or department, and track MultiLine usage with real-time dashboards and reports.

MultiLine offers optional recording for voice, text, and WhatsApp messages. Recording in the cloud ensures that every interaction is captured and eliminates the risks inherent in device- and network-based approaches. Recording is automatic, with no extra technology or user action needed. MultiLine provides a rich set of metrics on voice, message, and data usage, viewable at the enterprise and user levels. In addition, analyzing mobile interactions with AI creates opportunities to strengthen compliance and automate and enhance customer engagement. MultiLine fits seamlessly into the enterprise communications infrastructure, alongside leading EMM, MAM, PBX, archival, and surveillance platforms. The service also extends the reach and value of mobile interactions by integrating with CRM, transcription, BI, and AI solutions.

Secure BYOD Solutions

MultiLine adds a full-featured business line to an employee’s phone for a BYOD program that combines control with cost takeout. Companies can manage MultiLine numbers as easily as e-mail addresses. All business contacts and communications are entirely separate and secure, even on an employee’s personal phone. It’s like having two independent devices with no data exchanged between them. IT secures the MultiLine app with the same EMM / MAM software used to protect corporate data in other enterprise mobile apps. Only very basic call information is stored on the device. MultiLine is the ideal solution for today’s hybrid work environment. The service runs on WiFi, data, and cellular networks, so employees stay connected and productive both at home and in the office. MultiLine works on any Android or Apple smartphone over any carrier network. Employees can keep the device they love with the service plan that works best for them.

Omnichannel Communications

Let customers engage with you on their favorite mobile channel—whatever that is. With MultiLine, teams can interact with customers by voice, text, or WhatsApp, all in one integrated experience. MultiLine’s built-in recording capabilities can be used for compliance, training, or quality control purposes. The service saves interactions across all mobile channels in one place. Teams can make, log, and view customer interactions from within Salesforce. The seamless integration saves time, simplifies communication, and delivers new insights from conversation threads. Cross-platform support means users can connect with customers wherever convenient. A text thread started on the mobile app on the way to work can be continued in the CRM system in the office. Protect revenue and ensure continuity for customers by re-assigning MultiLine numbers when employees leave or change roles. Saved customer interactions get new hires up to speed quickly. MultiLine customers include some of the world’s largest, most security-conscious financial services firms. The service has been deployed to thousands of wealth advisors, relationship managers, commercial bankers, traders, and mortgage brokers.

Meet the Leader

Ananth Siva is the Chief Executive Officer of Movius.