A leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights: PointClickCare Technologies

“PointClickCare has made a meaningful impact on patients’ lives by making positive changes in healthcare services that directly contribute to their quality of care.”

PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real-time insights at any stage of a patient’s healthcare journey. The company is uniting the richest, post-acute data set with the most expansive, full-continuum network, giving care teams immediate, point-of-care access to deep, real-time insights at any stage of a patient’s healthcare journey. PointClickCare’s single platform spans the care continuum, fostering proactive, holistic decision-making and improved outcomes for all.

PointClickCare was founded in 2000 and is headquartered in Mississauga, Ontario.

Dave Wessinger, CEO of PointClickCare, spoke exclusively to The Silicon Review on how his company is transforming care through technology.

Interview Highlights

Q. When it comes to longevity, PointClickCare has it. I find it unique that an organization has what it takes to continue to offer services for 22 years. How did your company continue to adapt?

Innovation is critical to the success of any industry, requiring both creativity and resources to bring ideas to fruition. After 20 years of major accomplishments – including capital raises, product integrations, partnerships, and acquisitions – we have become one of Canada’s largest private software companies, serving over 27,000 care providers, and 2,700 hospitals across North America. PointClickCare has made a meaningful impact on patients’ lives by making positive changes in healthcare services that directly contribute to their quality of care.

PointClickCare also strongly believes that innovation is fostered through diverse mindsets, which is why we continue to focus on hiring great people and leading with a people first mindset, providing the support needed to quickly adapt and remain engaged. In order to improve as an industry, collaboration is key. It’s for this reason we began collaborating with our own customer base, creating a customer-only space that enables customers to share ideas, insights, hints, tips and unique ways of doing things. Users across the United States and Canada can share their thoughts and build their networks through the PointClickCare Pulse platform, and this network of shared experiences plays into our brand ideal. By providing an open communications platform to our customer base, PointClickCare created a unique network within the industry.

Q. What makes – and keeps – PointClickCare relevant?

For over two decades, PointClickCare has been a strong advocate for the industry, committed to investing in innovation, encouraging customers and network thought leaders to be change-makers in the industry. With the trajectory PointClickCare has been on for the last 20 years, we’ve positioned ourselves to fully transform how data and people are empowered to liberate health and maximize the potential of value-based care across the full care continuum. With an increasingly aging population, the need for technology reform to make healthcare work better for elderly populations is more important than ever. PointClickCare is building upon a foundation to become a centralized hub for senior health data – which will continue to be increasingly valuable. Our pace of innovation allows our customers to transform digitally, and we strive to help advance the industry as whole by sharing our knowledge. The results are proven as PointClickCare has been acknowledged by KLAS Research as the Best in KLAS Vendor for long-term care and has been previously named to Forbes Cloud 100 list.

Q. How does PointClickCare give care teams immediate, point-of-care access to deep, real-time insights at any stage of a patient’s healthcare journey? And how does this practice make patients’ lives easier?

PointClickCare helps providers across the care continuum access the insights they need to navigate the realities of value-based healthcare. By creating cloud-based environments, PointClickCare eliminates data silos between care settings, connecting stakeholders to meaningful insights when and where they need them most. By eliminating these “blind spots” in value-based care models and providing real-time data and care coordination tools, PointClickCare helps care teams achieve more effective workflows. PointClickCare’s platform improves collaboration with real-time data running between hospitals and post-acute care systems to provide seamless care transitions.

In order to expand our network and capabilities in our mission to improve patient outcomes, PointClickCare recently acquired Audacious Inquiry, combining one of the largest Post-Acute and Acute care networks in North America with one of the highest density networks for real-time encounter notifications in partnership with Regional Health Information Exchanges, state agencies, and hospital associations. This partnership more broadly serves Federal partners such as the Centers for Medicare and Medicaid Services (CMS), the Office of the National Coordinator for Health Information Technology (ONC), and the Centers for Disease Control and Prevention (CDC).

Q. How does PointClickCare transform the future of healthcare?

PointClickCare has and continues to make a meaningful impact on patients’ lives by driving positive changes in healthcare services that impact the quality of patient care. We’ve focused on digitizing our end markets so data can move fluidly across the patient journey. Through care collaboration, we’re eliminating silos and empowering care teams to be more informed of patient history, needs and preferences, providing a more informed level of care. We’re able to eliminate the variability in the cost of care through evidence based clinical best practice standards, improving patient outcomes. An example being the creation of our Infection Prevention and Control (IPC) solution. By creating this solution, care teams now have a more efficient way to review and access centralized case information and facilitate transparency in reporting infection information across their facilities and communities. By providing nurses with an easy-to-use, efficient tool for tracking and helping control infections, it enabled them to provide the best possible care while simultaneously prioritizing identifying and preventing infections.

Q. Will your company be expanding, bringing on any new solutions that we should be aware of?

In January 2022, we announced our partnership with Sound Physicians – a leading physician partner to hospitals, post-acute providers, physician groups, and payers – enabling PointClickCare to offer a fully integrated virtual health solution to providers across the U.S. By partnering with the only nationally scaled physician group currently providing telemedicine to skilled nursing facilities (SNFs), this joint solution will meet the mission-critical needs of post-acute providers to improve clinical care.

PointClickCare’s Virtual Health service will offer providers fully integrated, after-hours telehealth from the trusted physicians at Sound Physicians, improving care for residents and staff confidence, while enhancing revenue. As the healthcare industry continues to become increasingly complex, with a heightened focus on value-based care, providers need constant access to engaged physician support to improve patient outcomes. Integrating a virtual care solution into an electronic health record (EHR) could reduce hospital re-admittance by an average of 39%. The launch of Virtual Health comes at an optimal time, as the senior population is expected to reach 74 million people, or approximately 23% of the U.S. population, by 2030.

Q. Is there anything else you want us to highlight that we might have missed?

The pandemic has inspired a greater push to leverage real-time data in order to drive change when it comes to improving patient outcomes. In October of 2021, PointClickCare partnered with the U.S. Centers for Disease Control and Prevention (CDC) and our company was selected for our breadth of data to help better understand COVID-19’s impact on the long-term care space. PointClickCare’s Life Science data initiative provides insights to healthcare organizations, government agencies and life sciences companies with de-identified real-world data specifically focused on representation of older adults – a population often considered to be at higher risk for severe, chronic illnesses. We are committed to connecting the healthcare ecosystem and building off that with predictive models, machine learning, and AI to improve care and enable providers to operate at the highest levels of their license.

Leadership | PointClickCare

In 2000, Dave Wessinger Co-founded PointClickCare with his brother, Mike Wessinger, pioneering healthcare’s digital transformation and driving improved outcomes for seniors and care teams through technology. Today, PointClickCare boasts one of Canada’s most admired corporate cultures and employs over 2,000 employees who currently serve over 27,000 care providers and 2,700 hospitals, establishing PointClickCare as one of the largest cloud-based healthcare platforms in North America.

In 2021, Co-founder Mike Wessinger took on a new role leading PointClickCare’s Board of Directors as Executive Chair. As a result, co-founder Dave Wessinger took the wheel as CEO. With this change in leadership structure, PointClickCare feels confident in being able to take the next steps into the future, broadening its views of the industry, and healthcare as a whole.

“By creating cloud-based environments, PointClickCare eliminates data silos between care settings, connecting stakeholders to meaningful insights when and where they need them most.”