Silicon 70 2018

Providing Seamless Package Management Solutions for Residents, Employees and Shoppers Nationwide: Parcel Pending


“Keeping your packages safe and secure.”

Parcel Pending was founded in 2013 to provide effective package management solutions that ensure the simple and secure delivery and retrieval of packages and online orders. Customers describe Parcel Pending as an efficient way to get their packages or online orders at any time of the day. Today, Parcel Pending is the package management industry leader in multi-family, corporate campuses, retail, universities, and other properties that manage the last mile of package delivery. Parcel Pending has over 150 employees and thousands of customers across North America.

Parcel Pending’s Founder and CEO, Lori A. Torres, has an extensive real estate background, which allows her to truly understand the diverse needs of property owners, property managers, couriers, and residents. As a result, the company conceptualizes and develops completely customizable indoor, outdoor, and refrigerated electronic lockers that provide seamless package management solutions for residents, employees, and shoppers nationwide. The first product introduced by Parcel Pending was an electronic indoor locker tailored to meet the package management needs of multifamily properties. It was the first of its kind in the industry and instantly became a huge success and defined the market.

The way Parcel Pending works is simple. A user can shop and ship their items to their regular address. The courier will then deliver the package into a safe and secure Parcel Pending locker, and the user will receive a notification via text, email, or mobile app. After which the user can use their notification code, phone number or Parcel Pending’s mobile app to retrieve their package at any time, and at their convenience.

Parcel Pending is in the Business of Solving Package Problems

Parcel Pending solves package management issues no matter what shape or form they may come in. The CEO originally founded Parcel Pending to address the package management needs of multi-family properties that were struggling to efficiently manage the major influx of resident deliveries due to the boom in online shopping. However, that was five years ago and much has changed since then. The package management industry has expanded to several markets to include retail as well. Retailers are in desperate need of smart package management solutions due to the rising trend of consumers buying online and picking up in store (BOPIS). In fact, 80% of consumers shop online and 50% of consumers reported utilizing BOPIS within the last 12-months (JDA’s 2017 Consumer Study). Additionally, 80% of consumers want the items they order online to be available immediately, and the pick-up process to be quick and easy. That’s where the convenience and security of Parcel Pending’s new BOPIL™ (Buy Online, Pick Up in Locker™) solutions come into play. Once an online retail order is fulfilled - be it groceries, clothing, electronics, cosmetics and more - the items are placed into one of the regular or refrigerated lockers located at the retail store. BOPIL not only boosts staff efficiencies, but also enhances the customer experience by making it quick, easy, and convenient for customers to retrieve their online orders/goods.

Parcel Pending provides the most innovative and best package management solutions. From its indoor lockers to refrigerated lockers to its outdoor lockers that provide 24/7 access and protect packages from harsh weather conditions like rain, snow, wind, and sun to its newest product offering – BOPIL – Parcel Pending continues to innovate and address package management needs from all angles.

What sets the company apart is its best-in-class customer service that instills a sense of well-being to all that use its lockers. Parcel Pending stands out amongst its competitors due to its unmatched 24/7 in-house service team who are always readily explaining how the lockers work, trouble-shooting quick turn-around times and making sure the end result is above satisfactory to all parties. Parcel Pending takes pride in making everyone’s lives easier, one package at a time. In addition to a phenomenal customer service, it is also committed to offering the most technologically advanced parcel lockers. That’s why the product line has expanded from indoor lockers to outdoor and refrigerated (the first in the industry!) lockers. The company is always pushing the envelope when it comes to new features and strives to provide state-of-the-art lockers that suit the needs of its diverse audiences.

The Unique and Most Innovative Product in the Market So Far

Parcel Pending is ‘Always-On’ when it comes to package management needs. The company offers the best technologically-advanced lockers in the industry and has also pioneered a number of industry firsts, including the first refrigerated locker and a mobile application. This is the reason why its locker solutions are so popular. The best part of these products is that all of the lockers are customizable and feature the latest technological advances, such as built-in security cameras, touch screen, and ADA-accessible keypad, package tracking scanner, delivery notifications, management portal, online usage reports, and even when the internet connection is lost, its lockers provide 24/7 availability through 3G/4G connectivity, eliminating missed deliveries or pick-ups. Parcel Pending’s lockers are also built to ADA standards.

The Company Hits the Mobile App Market

Parcel Pending recently introduced its new mobile application, which is available now at the Apple App Store and Google Play Store. Featuring innovative Bluetooth technology, the mobile application makes it easier and faster than ever for users to manage and retrieve their packages. With the mobile application, a user’s smartphone securely communicates with Parcel Pending’s system and they can quickly and conveniently open their locker door by simply tapping a button on their app. The customer can save valuable time by no longer having to search through all the emails or text messages looking for the unique code. The app also allows users to receive push notifications, view their package history and access their locker.

“We’re in this for the long-haul!” says Parcel Pending. It is constantly expanding and innovating as a package management company. The company will continue to offer the best customer service and most technologically-advanced lockers for multifamily and commercial properties, retailers, and universities nationwide.

The Master of the Game

Lori A. Torres, CEO, and Founder: Lori is a dynamic and successful entrepreneur with more than 25 years of real estate experience. She has been recognized on multiple occasions for her leadership, including being named 2017 “Innovator of the Year” by the Orange County Business Journal and chosen as one of 13 entrepreneurs admitted into the EY Entrepreneurial Winning Women™ 2017 North America class.

Lori founded Parcel Pending in 2013 to provide seamless package management solutions to PMs, residents and couriers alike and has served as the company’s CEO since its inception. Lori holds a Master of Business Administration from Pepperdine University. She also holds a California Real Estate Broker License and is a certified property manager.

Lori served as the president of the South Coast Apartment Association, Orange County in 2009, board member of California Apartment Association from 2010 to 2012 and board member of the CAA South Coast Apartment Association, Orange County from 2005 to 2011 as well as board member of Grandma’s Home of Hope.

“We are the best package management solutions provider in the market today”