Experts in providing innovative consulting, administrative and clinical support solutions to client partners, allowing them to concentrate on direct face-to-face patient care: RelateCare

The Silicon Review

In the rapidly evolving landscape of healthcare, where patient engagement and efficient communication are paramount, RelateCare has emerged as a trailblazer. Founded in 2013 as a joint venture between Ireland's Rigneydolphin and the renowned Cleveland Clinic, RelateCare seamlessly blends expertise in contact center management with top-tier healthcare delivery. This fusion has positioned the company as a leader in patient access, telehealth, and outsourcing solutions for healthcare organizations worldwide. From its inception, RelateCare has demonstrated a commitment to enhancing patient experiences and optimizing healthcare operations. The company's growth trajectory is impressive, with over 1,000 employees across multiple locations in Ireland and the United States, including Waterford, Tralee, Cleveland, and Little Rock. This expansion reflects RelateCare's dedication to addressing the dynamic challenges of the healthcare sector.

In 2019, RelateCare secured a significant investment from MML Growth Capital Partners Ireland, making MML the largest single equity holder alongside CEO Conor O’Byrne and President and Founder Dr. Frank Dolphin. This infusion of capital has been instrumental in supporting the company's ambitious plans, particularly its expansion into the North American market and the broadening of services within Ireland. The strategic partnership has enabled RelateCare to enhance its service offerings and solidify its presence in key markets.

Comprehensive Service Offerings

RelateCare's suite of services is designed to streamline various facets of healthcare communication and administration. These offerings include:

Access & Revenue Cycle Solutions: Assisting healthcare providers in optimizing patient access and financial operations.
Care Coordination & Clinical Solutions: Enhancing patient care through effective coordination and clinical support.
Healthcare Consulting: Providing expert guidance to improve operational efficiencies and patient outcomes.

By leveraging cutting-edge technology and a deep understanding of healthcare systems, RelateCare delivers end-to-end solutions that cater to both clinical and non-clinical needs. This integrated approach ensures that healthcare organizations can focus on direct patient care while RelateCare manages the complexities of communication and administrative support.

Recognition and Accolades

RelateCare's commitment to excellence has not gone unnoticed. The company has been honored as one of Ireland's Best Managed Companies for three consecutive years, a prestigious accolade led by Deloitte. This recognition underscores RelateCare's superior business performance, strategic planning, and dedication to innovation. CEO Conor O’Byrne attributes this success to the hard work and dedication of the entire team, emphasizing the company's focus on delivering high-quality healthcare communication solutions both in Ireland and internationally.

Strengthening Transatlantic Ties

RelateCare's influence extends beyond Ireland's borders. In October 2024, the company's leadership attended the U.S.-Ireland Economic Summit in Dublin, an event commemorating a century of diplomatic and economic collaboration between the two nations. Hosted by U.S. Ambassador Claire D. Cronin, the summit highlighted the deep economic integration between the U.S. and Ireland, with a combined investment and trade relationship valued at over $1 trillion. RelateCare's participation underscores its role in this thriving partnership, with significant operations in both countries and a commitment to driving healthcare innovation that benefits patients across the Atlantic.

Strategic Partnerships and Collaborations

Collaboration is at the heart of RelateCare's strategy. The company's origins as a joint venture with the Cleveland Clinic set the stage for a series of strategic partnerships aimed at enhancing healthcare delivery. One notable collaboration is with FTI Consulting's Health Solutions practice, combining expertise to provide clients with resources that improve patient experience and access. This partnership exemplifies RelateCare's approach to leveraging synergies that drive innovation and deliver value to healthcare organizations.

Commitment to Excellence and Security

In an industry where trust and security are paramount, RelateCare distinguishes itself through its unwavering commitment to quality and data protection. The company's services are underpinned by best-in-class managerial and support tools, governed by the HIPAA/ISO/IEC 27001 family of standards. This adherence ensures that information remains secure, fostering confidence among clients and patients alike.

Looking Ahead

As RelateCare approaches its second decade, the company remains poised for continued growth and innovation. With a robust foundation built on strategic partnerships, comprehensive service offerings, and a steadfast commitment to excellence, RelateCare is well-positioned to navigate the evolving healthcare landscape. The company's focus on improving health equity and patient outcomes, one interaction at a time, ensures that it will continue to be a trusted partner for healthcare organizations worldwide.

In a world where healthcare systems are increasingly complex, RelateCare's integrated solutions offer a beacon of efficiency and patient-centered care. By connecting patients to the right care at the right time and place, RelateCare not only enhances patient experiences but also contributes to the overall improvement of healthcare delivery systems. As the company continues to expand its reach and impact, it exemplifies how innovation, collaboration, and a commitment to excellence can transform challenges into opportunities in the healthcare sector.

Conor O’Byrne, CEO