Reliable HR Solutions Provider for Travel, Hospitality & Lifestyle Industry: ACI HR Solutions

Established in 2012, ACI stemmed from a need identified by Founder & CEO, Andrew Chan for a specialist firm owned and operated by people from within the industry. The company has over 60 years of combined management experience in this sector. ACI is an award-winning specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

ACI understands that finding the right talent is critical to an organization's success, and finding the right opportunity is paramount to a candidate's career. The company is passionate about connecting clients with the very best talents. It takes pride in the philosophy of “growing the industry one talent at a time.

The Company Is Better Connected

ACI consultants are not only more knowledgeable about the sectors it serves. In other words, the company is truly Better Connected.

The one determining the difference and distinct advantage of ACI is its people. The firm’s highly-regarded team of consultants comprised of professionals from the industry with proven experience from across the globe. It keeps its talent pipeline filled by constantly interacting with talented industry people.

The Company’s Vision and Mission

Words from the chief:

“Our Vision is to ensure that every client's goals are met, and every talent's potential realized

Talking about our mission, it is simple — we want to be the best HR Solutions company in the Travel, Tourism, and Hospitality& Lifestyle Industries by helping clients achieve success through talents.

And we can only accomplish this for ourclients are by hiring exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry it is passionate about, every single day.”

The Top-Tier Solutions

Human capital defines your business and is critical to the path of success. Without employing high-quality talents that match your organization's goals and values, you cannot move forward in meeting your clients' expectations.

ACI understand talent management and the recruitment lifecycle and offer a range of solutions that can best meet your needs.

ACI Solutions:

• Recruitment
• Executive Search
• Professional Training
• Outplacement
• Psychometric Assessment

​Additional Services:

The company provides tailored HR solutions ideal for SMEs and startups so you can focus on developing your products, services, and employees, instead of HR. Its services help businesses contain HR costs, minimize employer-related risks, and reduce the administrative burden of HR. With ACI HR Solutions as your strategic HR partner, you can focus on what you do best.

• Development of Position Description
• Industry Mapping
• Candidate Scorecard
• Reference Checking
• Compensation Benchmarking
• Background Check
• Resume Screening
• Exit Interview, Career Counselling, and Report
• In-house Recruitment Service (RPO)
• Payroll Administration

Testimonials

“On a scale of 1 (lowest) to 5 (highest), I would rate my overall experience with ACI as 5. They were able to provide Interesting candidate profile and Adeline Lee (our Consultant), has been very helpful in coordinating and following up throughout the process. I enjoy working with Adeline; she is flexible, attentive and always responds quickly in all communication. We would certainly want to work with ACI again, and would recommend their services.”

- Khun Ungkhana Tosilanon (Puii), Director of HR, Banyan Tree Phuket & Angsana Laguna Phuket

“We have been working with ACI for a while. It is a real business partner, as they understand the profile we are looking for, they take the initiative to share insights about moves and opportunities and most importantly we share the same values. A real pleasure to build with you!”

- Pierre-Charles Grob, Managing Director Asia, FastBooking

The Guiding Leader

Andrew Chan, Founder & CEO: Andrew Chan, MBA is the Founder and CEO of ACI HR Solutions (ACI) and is responsible for the firm’s operations and strategic direction.

He has worked in many facets of the industry, commencing his career as a Travel Agent in Australia and subsequently joining the airline industry, working with Cathay Pacific Airways and Singapore Airlines in customer service and business development roles. Andrew furthered his experience by entering the hospitality sector, working for brands such as Stamford Hotels & Resorts and the Carlton Hotel Group, and later joining Hospitality Marketing Concepts (HMC) as their Director of Business Development, overseeing all sales and marketing activities in Australia, New Zealand, and Asia. In 2005, Andrew took his wealth of industry experience into the world of Executive Search and was appointed CEO of TMS Asia Pacific where he has established himself as one of the leading HR, Talent and Recruitment experts in travel, tourism and hospitality sector.

A polished and engaging presenter, Andrew has addressed intimate audiences to mega-events at travel and hospitality conferences, events, trade shows, as well as educational institutions. He is frequently invited for his commentary by the media and regularly contributes his expertise on recruitment and HR best practices in industry publications. Andrew is an active member of several industry associations including PATA, HSMAI, ACTE, and SKAL International Singapore. He holds an MBA from the University of South Australia and is a past President of HSMAI Singapore and of SKAL International Singapore.

Andrew was most recently recognized as the Entrepreneur of the Year at Recruitment International Awards - Australia 2016.

“With ACI HR Solutions as your strategic HR partner, you can focus on what you do best. Tell us your needs and we will do it for you”