“Tritan is the industry’s #1 provider of Health and Safety software and services. Our focus on technology innovation and 24/7 service excellence has been the catalyst for our global success.”: Andrew L. Carricarte, Tritan Software President and CEO

The maritime industry is one of the largest yet most underserved industries related to health and safety technology. The health and safety of passengers and crew are paramount, whether it be the millions who sail on cruise lines to captivating destinations across the world or the crew that handles the transportation of 90% of the world’s goods through commercial vessels. Without the passengers and crew, these industries would cease to exist, and this is the area where Tritan Software thrives. Tritan was founded in 2015 to modernize the maritime industry by bringing innovative software platforms that empower organizations to better manage and improve health and safety across their global fleets. In the last few years, they have unquestionably delivered on that promise. Tritan Software has become a gold-standard brand with an impeccable reputation for delivering success and has achieved an unprecedented 100% retention and loyalty from its clients. Tritan currently supports over 97% of the cruise industry, along with some of the world’s largest commercial ship management companies. This position has been earned through relentless 24/7 service and persistent innovation aimed at solving the complex problems of the industry.

Highly specialized software with advanced capabilities

The technology necessary to manage these challenging events requires a higher level of sophistication than even just a few years ago, thanks to expanding maritime regulations and operations combined with the advent of global pandemics such as COVID-19. “When an organization has ships sailing across the globe, it tends to face increasingly complex operational, technical, and compliance challenges regarding the health of those onboard and the safety of their vessels,” states Andrew L. Carricarte, President and CEO. “The industry was long overdue in deploying capable tools to navigate this new reality.” Tritan provides three enterprise software platforms for clients to solve these challenges in both the cruise line and commercial segments. These technologies are highly specialized within the areas of health/medical and safety management. Clients utilize Tritan’s software to perform critical functions such as management of complex regulatory compliance, oversight of global health and medical operations, real-time deployment of fleetwide safety protocols, and to perform root-cause analysis and corrective actions on incidents occurring across their vessels. Tritan delivers this capability through multi-component software platforms that allow shoreside teams to collaborate with onboard personnel worldwide while utilizing their patented replication and synchronization technology developed specifically for the uniquely challenging maritime environment. Important information is aggregated across their platforms and presented through various analytics, workflows, and graphic representations, giving various user roles and operators critical insight and control. This allows organizations to transition from a reactive environment and move towards a collaborative and prevention-based approach that is focused on actionable real-time data.

Trust through success and the retention to prove it

Clients trust Tritan Software because of its ability to consistently deliver at high levels across their operations. Over the last few years, Tritan has become a central partner in helping clients navigate some of the most challenging obstacles the industry- and the world- has faced. One example was when COVID-19 commenced, Tritan immediately deployed functionality to allow for virtual cabin visits and contact tracing for their clients to facilitate contactless medical assessments and reduce COVID cases onboard. They supported this with 24/7 service and an unprecedented development pace for new features demanded by the numerous CDC and global public health agency requirements, which changed on a week-by-week basis. When clients had to navigate recent environmental and safety requirements, they utilized Tritan’s software to operationalize and oversee their implementation. Recently, the post-COVID-19 era created the largest hiring period in the industry’s history. Tritan immediately supported clients by deploying software and data connectivity to hundreds of shoreside service and medical providers, automating and optimizing these processes. “We deal with areas that directly impact human life, so our responsibility extends beyond just creating software,” states Carricarte. “This is a core value for our team, and it’s something that has motivated us from the first day. We have always been right there with them, working to bring solutions at any hour of any day. This is why our clients trust us.” So far, Tritan hasn’t missed, and their impeccable client retention record is a monumental testament.

Growing opportunity in an awakening industry

The future looks even brighter for Tritan as they seek to further expand their software platforms and additional service offerings. Earlier this year, Tritan opened an office in Limassol, Cyprus, to address the growing commercial segment of their business. They have also recently launched a new safety management platform, SeaSafe, which is the industry’s most modern and comprehensive safety management system. They intend to help evolve the industry away from document-based, reactive reporting and to focus on a more real-time, collaborative approach with prevention-based tools utilizing data-driven processes. Additionally, they have recently begun to complement their software with a suite of new value-added services in areas where the industry was lagging. These are services such as employment medical exam processing, telehealth, provider networks, and case management, which have all been driven by client requests. “I believe that we have only just begun,” states Carricarte. “The industry has awakened, and our position has given us a trusted advantage seeing incredible demand across new and existing areas. We intend to fill that demand and do what we have done best- Deliver success.” Given their strong client base, newly opened segments, and track record, they certainly seem best positioned to do so.

“The speed at which the industry is now evolving is very exciting and we’ve certainly driven part of that.”