“We are building the world’s best employee engagement survey solution designed to help managers and leaders make significant and sustainable improvements to their business with their people.” TalentMap

TalentMap’s expertise in employee engagement allows businesses to take results-driven action to improve their workplace and create positive growth. 

In recent years, shifts in competition and dynamic business conditions have driven organizations to make intensive changes in their management practices. Increased concern regarding the significance of employees in strategic decisions is a rapidly emerging phenomenon from an organizational behavior perspective. Nowadays, employers have started to link business success and sustainability with the involvement of employees. This has made the concept of employee engagement and empowerment a crucial aspect for organizations looking for positive growth. For many public and private sectors, understanding employee engagement has become a necessity. To serve this need, TalentMap began providing full-service employee engagement solutions designed to achieve measurable results for numerous industries across North America including finance, non-profit, public sector, technology, and healthcare. 

Since the beginning, TalentMap’s focus has been exclusively on action-oriented employee engagement surveys and workplace intelligence. Over the last 17 years, TalentMap has helped countless public and private sector organizations across North America measure, understand, and act on their employee engagement data to create positive organizational change. 

TalentMap and its victory

TalentMap as an initial product was a standard survey tool, set of reports, and expert interpretation developed to measure job satisfaction and employee engagement in the high technology sector. This allowed clients to benchmark and compare scores to industry standards. 

This product was very successful for the first two years until the high-tech boom became a high-tech bust in 2001.

“We quickly realized that if we were going to stay in business we needed to diversify out of the high-tech sector fast.” 

Customers: A pillar of support

Initially, all of TalentMap’s products were full-service and high-touch but over time, some clients pushed for a low-cost DIY version while many still valued the high level of support TalentMap provided when managing the solution from beginning to end. This led to a range of offerings from DIY to full-service: clients can now pick and choose the offering that best meets their needs.

Troubled waters

“The biggest challenge I learned was how important cash is to any business,” says Sean Fitzpatrick, CEO. In early 2001, the company’s financial institution decided to withdraw from its loans to small start-up technology firms ‘en mass’ and

TalentMap quickly learned that cash is king. “We got caught up in a bank-wide decision. It had nothing to do with our business or our credit–we never miss a payment. Nevertheless, they called in the loan and we had to come up with a chunk of cash fast or go bankrupt in a week. Now I understand what they mean by a “demand loan”–they can demand repayment at any time for any reason.” 

Additionally, when the firm’s initial target market (the high technology sector) had a meltdown in 2001, many of its clients stopped buying and prospects dried up. To survive, TalentMap needed to diversify quickly. As they say, necessity is the mother of invention. In this case, there was no other choice but to target other sectors. The company modified its product and began to serve the financial services and healthcare sectors. This pivot helped TalentMap survive long enough to grow to where it is today.  

The Backbone of TalentMap 

Largest industry benchmarks in select markets: after 17 years, TalentMap has collected the largest set of normative data on company culture and retention which clients leverage.

Specialized employee survey software: TalentMap took all their knowledge from the past 17 years and built the most robust, flexible, and secure enterprise survey platform that is simple and easy-to-use, specifically for employee research and employee feedback.

Industry knowledge: as a result of long-standing experience and a high-volume of clients, TalentMap has deployed more surveys than all of their competitors combined. This high-volume enabled TalentMap to streamline their business more than any other competitor, lower costs, and pass savings onto clients.

Client base:

TalentMap can count some of the best and most progressive organizations across North America, Europe and Asia as their clients. Many of which have been with TalentMap for more than 10 years. 

Staff: It is TalentMap’s staff that has developed their world-class product and provides an unparalleled client experience. They are very careful with who they hire. Those who choose TalentMap find themselves in a very productive and engaging environment. 

Shake hands with the brainiac:  Sean Fitzpatrick, Founder & CEO 

Over the past 20 years, Sean Fitzpatrick has collected a wealth of knowledge developing and implementing employee and customer surveys. He regularly works with executives, managers, and supervisors to help them understand and improve engagement. He has also spent countless hours studying the millions of survey responses TalentMap collects each year from hundreds of organizations across North America. All this has positioned Sean with key retrospectives on Employee Engagement. 

He takes his passion for engagement and it flows throughout his talks and presentations. Sean speaks routinely at conferences, meetings, and panels. Recently, Sean has spoken at HRIA Edmonton, New York State SHRM, CPHR BC & Yukon, NY Tech Summit, HRPA Toronto, Colorado State SHRM, American Society for Quality, the Conference Board of Canada, and the Employee Choice Awards to name a few. Sean has authored a number of articles and blog posts on employee engagement and survey measurement in the workplace. 

To learn more, visit talentmap.com 

"Our company is comprised of professional, productive, technology-savvy individuals working collaboratively to deliver world-class products.”