Consolidate Your Customer Service with IntelePeer

Customer service has grown to become a massive global industry in itself. It was originally conceived by certain corporations to have better relationships with their customers. But as technology took off and the world became more and more connected, the ensuing globalization resulted in an explosion in customer services for every sector. Today, one can find a reliable customer support infrastructure in sectors such as software, telecommunications, media, hospitality and so on. Corporations are constantly innovating newer ways to keep their customers happy. Some of them include providing toll-free numbers for customers to call them, while others involve responsive messages and APIs (Application Programming Interface).

A California-based company called IntelePeer offers unparalleled business communication and customer relationship infrastructure that helps corporations consolidate their customer service entirely to fuel sustainable growth.

IntelePeer delivers critical, cloud-based voice communications one can build on with voice and messaging applications. The company makes it easy to connect to its services with multiple connection options and flexible deployments while helping to ensure your communications remain uninterrupted with disaster avoidance solutions. All of its products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

IntelePeer Offers Products for Voice, Messaging, Automation, API, Analytics and Documentation

Voice

IntelePeer provides global voice communications for your enterprises powered by an all-IP cloud-based network. It makes up a secure, reliable, and flexible set of voice solutions for premises and hosted deployments from the cloud communication experts. Here are some of the features of the voice services:

• It provides 40% savings over legacy telecom. No investments in new hardware required.
• It allows for an easy increase or decrease in the number of trunks depending on a customer’s business needs.
• It ensures business continuity with network redundancy and geographic routing capabilities.
• IntelePeer’s technology expertise gets your services turned up quickly and efficiently.
• The best possible security with TLS/SRTP encryption and 99.999% guaranteed uptime

Additionally, IntelePeer’s Atmosphere^® Voice Services delivers the benefits of cloud-based phone service through the Cisco Business Edition 4000, which gives you the feature set you need in a premises-based device that is easily managed in the cloud.

Messaging

IntelePeer’s Atmosphere^® Messaging is a cost-effective, multi-channel communications solution combines voice and messaging under one phone number. It allows you to automate business processes and connect with customers through a more effective communication method. Moreover, the company provides open APIs to easily configure your Direct Inward Dialing (DID) and Toll-Free Numbers for SMS. Customers can also send and receive SMS through their Webex Teams desktop or mobile client after a quick and easy setup process.

Automation

The Atmosphere^® Automation is a Cloud-based, network-level functionality that automates the flow of inbound and outbound interactions to make sure your customers are always able to contact you and get the help they need when they need it.

Applications

With the explosion in smartphone usage, applications have become one of the most important aspects of the software industry. IntelePeer allows customers to Integrate communications into business processes and applications. Communications are at the center of your customer experience and they can now be at the center of your internal and external business processes as well. If your firm is short on development time or resources, you can still have the ability to deploy applications that streamline business processes and create a better customer experience with pre-built applications such as automated outbound collections that turn manual tasks into simplified experiences to save your team time while allowing customers to self-service everyday activities.

To go one step further towards complete consolidation, the company’s unified solutions allow our customers to extend the capabilities of your unified communications solutions with its out-of-the-box voice and messaging integrations for popular applications such as Cisco Webex Teams.

Analytics

With increasing globalization fueled by the internet and smartphone usage, analysis of application usage and website traffic plays a vital role for a company to know where it stands. IntelePeer’s Atmosphere^® Analytics allows customers to view real-time metrics and quickly adapt to changes in today’s business needs and generate detailed historical reports to make better-informed decisions for tomorrow. Leverage real-time call detail reports, location performance, call flows, and other reports to improve processes, reduce costs, and create a better customer experience.

Testimonials

“IntelePeer’s platform is a critical element needed for our growing tech company to communicate anytime, anywhere.”

- AP Logic

“IntelePeer gave us something that no other cloud provider could: immediate service and the support to get the job done right.”

- Southwest Construction Services

Meet the Path-Breaking CEO of IntelePeer, Frank Fawzi

Frank is the President and Chief Executive Officer at IntelePeer. He has been a guiding force in driving the company’s growth and mission to become a leading innovator of business communications services and applications. IntelePeer has received numerous awards for its products, customer service, and industry leadership since Frank joined the company as CEO in 2007. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS.

Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.

“We enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.”