DocsInk, LLC: Providing simple solutions to address the complex problems of healthcare

The healthcare industry is growing and much of that growth is within the IT domain. Emerging digital innovations are making it possible to securely access patients medical data, monitor their progress, and carry out a wide range of tasks all from a mobile device. Although many healthcare providers are enthusiastic about adopting a mobile platform, some of them still need assistance to tailor their business processes with the technological changes. As the emphasis on reducing per capita costs, improving clinical outcomes and increasing levels of patient satisfaction continues to grow within the healthcare industry, so does the need for simple solutions that support a collaborative and team-based method of care delivery. And DocsInk, LLC does its best every day to help providers overcome the revenue challenges associated with the shift towards value-based care. 

DocsInk, located in Wrightsville Beach, NC, was founded in 2012.  While running a healthcare consulting company, Co-Founders, Julie Thomas and Brad Hinely, had an opportunity to develop their own proprietary healthcare application to address the charge capture and communication challenges that their existing client base was experiencing. The firm developed a close relationship with its clients by learning about their specialty-specific processes and the challenges they faced on a daily basis. Thus, DocsInk was established to accommodate individual work flows. Saving time, maximizing revenue, improving clinical communication and facilitating care coordination.

Simple to adopt system for streamlining workflow

The genesis of DocsInk was its mobile charge capture application, which provided immediate revenue and work flow benefits to medical providers across the country.

Working side-by-side with physicians, DocsInk ensured its solution was simple to adopt and easy to use, resulting in a 15% increase in revenue within 45 days. The news of their positive results spread quickly. DocsInk’s charge capture solution is used by hospital networks with campuses that cover hundreds of square miles in different towns and facilities; and those who want to eliminate paper and maximize reimbursement. Since its inception, DocsInk’s Charge Capture product has grown to encompass communication, patient census management, patient transition management, patient media management and customization to a granular level that allows the providers and organizations to create the application experience that best services their needs and workflows.

Commitment to surpass challenges

Until the company had a mass number of users, it was difficult at times to garner the trust of new potential clients in order to win their business over more established companies. Though their solution was more complete and a better fit for the client, the lack of an extensive list of referenceable users and limited number of years in business posed challenges while growing the brand. To combat this, DocsInk began putting their solution in the hands of as many potential clients as possible by way of a 30-day free trial. This created the opportunity to demonstrate the benefits of the application without transferring any risk to prospective clients. Now, DocsInk supports thousands of users throughout the country, with new clients downloading the application every day. “Converting the vast majority of our pilots to long term users, DocsInk’s success is greatly attributable to the continuing referrals of our growing user-base to other healthcare organizations across the nation”, says CEO Julie Thomas. 

Eliminating the flaws of complicated healthcare systems

DocsInk is the only healthcare solution that offers a “download-and-go” feature, which allows providers and organizations to be up and running within minutes. The product has a sleek and intuitive user interface designed for efficiency and built to adjust to clinical work flows. As a native application available for download through iTunes or Google Play, DocsInk also works in tandem with its native Mac and PC desktop versions. Simultaneously, it promotes revenue generation, secure communication and care coordination, while assisting medical professionals in the transition to a more value-based care model. DocsInk works modularly or as a fully integrated solution to best meet the goals of its user. It connects entire healthcare communities and care teams within hours, regardless of existing technology, geographical location or health system affiliation without the need of expensive and complicated interfaces.

Let’s hear it from the clients

“I no longer have to spend my day off making sure my charges are submitted. My charges were actually entered before I even got home. I did them at stoplights.  DocsInk saves me time and has greatly improved my process.”

- Dr. Vivianna Falco, Cardiology, MD - Crescent City Physicians

“DocsInk is easily hands-down the most responsive vendor our group has ever dealt with. They are for real; committed to my group’s success, personally handling specific needs for our 6 specialties.”

- Dr. Joshua Lowentritt, Chief of Nephrology, IMS New Orleans

“It’s a great app. There’s no better way to explain it than that. I was an expert by the third time I picked it up. It’s just very well designed.”

- Dr. Greg Herman, CMIO Inspira Health Network

Knowing the CEO, Julie Thomas

Julie Thomas is the CEO and Co-Founder of DocsInk, an award winning provider of cloud-based services and mobile applications for medical professionals and health systems.

Mrs. Thomas is a Certified Physician Practice Manager with over 20 years of experience in the areas of practice administration, revenue cycle management, process reengineering, medical coding, compliance, and EHR implementation. Driven by a passion to help physicians maximize revenue, improve care coordination, eliminate clinical silos, and improve health outcomes, Julie leads the DocsInk team to address these gaps within the industry. Her expertise draws a demand for her to speak at industry conferences and to consult for many organizations across the nation. 

“We understand healthcare is not a 9 to 5 profession, and every second counts.”