Leveraging artificial intelligence for powering relevant search: Coveo

A company’s website is an important part of its public face. It is where prospective customers visit and making an impression there is very important. When clients visit a website, customizing their search to deliver tailored content can go a long way in establishing a permanent customer base and bolstering customer retention. Coveo is one of the world’s leading providers of predictive search technologies. The company leverages the power of artificial intelligence to produce the most relevant search results for visitors of a particular website.

Here are some of the industries that Coveo caters to:

Business Services

In the highly competitive business services sector, there is little room for error or misspent time and time is money after all. Coveo puts the right information in the hands of those searching for it, the moment it’s needed, to create an unprecedented digital experience.

Like most companies, information within an organization is probably scattered across disparate systems, including a few surprise locations. Coveo gathers information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface. Every employee wants to be able to learn more, do more, and act with more autonomy.

Empower your workforce by integrating the most relevant information directly into their daily workflows, so they can handle more complex work and become more proficient.

Leverage the wisdom of your collective workforce for predictive insights, allowing a self-learning intelligent search to accurately predict the next best result based on behavioral data and past queries. In turn, Coveo can suggest to employees what information to look at or who to contact next.

Energy & Utilities Industry

This is a period of transformation in the energy & utilities industry, and customers have more choices than ever before. Rather than participate in the downward spiral of lower and lower prices and even slimmer margins, you can differentiate based on knowledge of your customers and excellence in customer service. It starts with using data to understand customers' needs and creating a contextually relevant experience that exceeds their expectations.

Financial Services Industry

The new financial customer is here. It's not enough to provide a friendly smile and solid investments; customers expect the personalized, consistent and omnichannel service they receive from leading digital brands. It takes more relevance and personalization capabilities to stay ahead of the competition in customer experience.

Healthcare & Life Sciences

As a result, many organizations are looking to revamp their current systems and processes. Fortunately, Coveo can help by giving you the ability to surface the most relevant content in context to your customer or patient's needs – whether that would be to create a more personalized website experience or a more effortless self-service interaction. All while ensuring patient data remains secure via Coveo’s HIPAA-compliant cloud.

High Tech

High tech companies evolve quickly, as do the needs and expectations of their customers. This ever-evolving ecosystem requires a smart team and a smart set of tools. Leaders in the industry remain thereby adopting innovative solutions that can transform the customer experience. Don't fall short of your customers' or employees' expectations, deliver the experience they expect.

Manufacturing

At the heart of Manufacturing and Supply Chain Management is the constant need to get the right product to the right place, at the right time. The same is true for the information your dealer networks and distribution channels rely on to get their jobs done. As the supply chain evolves throughout the manufacturing sector, supplier-, dealer- and customer- experiences are becoming major competitive advantages to those that invest. It doesn't start on the production line. It starts with being relevant up and down the supply chain.

Media Industry

Media consumption has gone digital and staying relevant is more important than ever. Targeting your viewers with the information they're looking for will keep you top of mind. Proactively recommending the information they'll want next puts you in a league of your own.

Meet the driving force behind Coveo, Louis Tetu

Louis Têtu is Chairman and Chief Executive Officer of Coveo. Prior to Coveo, Louis co-founded Taleo Corporation, the leading international provider of cloud software for talent and human capital management, acquired by Oracle for $1.9B in 2012. Louis held the position of Chief Executive Officer and Chairman of the Board of Directors from the company’s inception in 1999 through 2007. Taleo was recognized as the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500 in 2004, and in 2005 it was the only software company among the Inc. 500 winners to issue an Initial Public Offering.

Prior to Taleo, Louis was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan’s acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as president until 1996. Louis is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category.

“We believe that relevance is your business currency, that only relevant encounters add value.”