“We based our software on a strong foundation in retail, supply chain and technology,as well as a culture of accountability, in everything we do.”
RetailPoint provides advanced, mobile point of sale (POS) technology, designed to help small to mid-market retailers deliver stellar customer experiences from in store shopping, to delivery.Over the past 15 years, these POS solutions have progressed in front of evolving industry challenges, most recently optimizing the omni-channel fulfillment by enabling clienteling, and enterprise inventory visibility.
By optimizing retail engagement, RetailPoint enables small to mid-market retailers to level the competitive playing field by promoting brand loyalty and profitability.
RetailPoint is part of the Enspire Commerce portfolio of cloud-based, single platform solutions that deliver a unified customer experience – from shopping to fulfillment – for retailers, distributors, manufacturers and 3rd Party Logistics (3PL) providers [JS1].
RetailPoint was designed for small to mid-market retailers to deliver better customer engagement from shopping in store to delivery. With this new release, our goal is to further enhance your customer’s experience, improve overall brand loyalty within your customer base, and work as a partner, offering tools for extending profitability. The new release of RetailPoint takes features from our existing POS, but expands on our customers’ requests. Now cloud-based and multi-device - PC or MAC - the software will work on your existing hardware and cross-platforms to provide the flexibility you need at an affordable price. We also added some enterprise features, such as enterprise selling, fulfillment and inventory visibility across channel. Our goal is to help you create unique and personal shopping experiences that drive in-store and online traffic and convert your customers from browsers into buyers.
Next-Generation Retail Engagement with Customer Clienteling
RetailPoint creates unique and personal shopping experiences to help retailers convert today’s demanding consumers from in-store browsers, to merchandise purchasers.
Understanding the value of a customer perusing your store and then utilizing an engagement solution to convert a sale is the core of RetailPoint’s next-generation POS software. Traditional POS software is location-based, awkward and often create barriers to the sale with little interaction. By removing these obstacles, associates are given total control to expand touches with customers and grow the retail business.
Customer Reporting - Identify previous likes, purchases and engage
RetailPoint’s POS software allows associates to zoom in on customers’ information and purchase history down to a granular level. With an e-commerce platform integrated to the POS, customers’ online profiles can be synced with their in-store profiles, creating one homogenous shopping experience across all channels of business. In addition, these profiles provide instant access to both a customer’s in-store and online purchase history, enabling capabilities such as buying online and returning to store. Furthermore, by utilizing this powerful clienteling tool, associates can now make recommendations based on past purchases and customer preferences, thereby increasing potential up-selling.
Product View and Search - Assist with finding stock
Searching for a product may seem like an easy task, but it’s not always be as simple as it seems. For example, in some cases, a customer will have only a vague idea of the item they wish to purchase and may not know the name of that product. RetailPoint optimizes the product search process by allowing store associates to search via any criteria. Supported by a powerful product information manager (PIM), a retailer can assign any number of attributes to products, thereby optimizing the search process.
Details and Attributes - Dig deeper into options and colors
Included in RetailPoint is an extremely powerful product information manager (PIM). RetailPoint’s PIM gives retailers the ability to classify products by whatever attributes they wish, whether it’s by department, brand, ingredients, manufacturer, size or any other attribute a product may have. In addition to attributes, retailers can add any number of photos or other files to a product’s profile.
Enterprise Inventory Visibility - Search options, make the sale
One of the most powerful aspects of RetailPoint is its advanced inventory system. With RetailPoint, a retailer’s inventory levels are kept in real time and instantly viewable from anywhere. Retailers are further empowered with visibility across all of their locations’ stock levels.
General POS Checkout - All the features, and more.
With all the other powerful components of RetailPoint, it’s easy to see why the checkout process is so optimized. Checking out a customer with RetailPoint is a breeze. Products are quickly added to a transaction by scanning, searching or the customizable Quickpick buttons. Associates can also easily search and add a customer’s profile to the transaction in order to track the customer’s purchases in the future.
Enterprise Save the Sale - Don’t lose the sale.
Is a product out of stock in a store location? No problem! With RetailPoint, associates are now armed with a number of options in order to save the sale. Customers seeking an out of stock item can now choose between creating a store transfer, having that product shipped from a warehouse or vendor directly to the customer’s home, or simply having that product held at the closest location for the customer to pick up.