Lufthansa has been certified with the highest 5-Star Airline rating by Skytrax, the international air transport rating organization. Skytrax has bestowed this distinguished honor to only nine other airlines in the world and Lufthansa is the only European airline to earn this accolade.
Edward Plaisted, CEO of Skytrax, said: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the frontline service delivery,” Mr. Plaisted was quoted on airliners.net.
“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG.
“We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees have earned Lufthansa the status of a five-star airline,” Spohr adds. Mr. Spohr was quoted on airliners.net.
The 5-Star Airline accolade is a unique mark of Quality Achievement, currently awarded to a select group of 10 airlines: Qatar Airways, Singapore Airlines, Cathay Pacific Airways, Lufthansa, Asiana Airlines, Hainan Airlines, ANA All Nippon Airways, Garuda Indonesia, EVA Air and Etihad Airways. It recognizes the highest standards of both Airport and Onboard Product provided by these airlines to their customers, together with consistent and high standards of front-line staff service across the airport and onboard service environments.
Skytrax is the leading international Airline Rating system that classifies airlines by the quality of front-line product and staff service standards.