Uber’s license has been suspended in London due to setbacks where the company has failed to provide adequate security to its customers. In a recent investigation, it has been noticed that the company is allowing for unauthorised drivers to cater to passengers. Uber has said in a statement that they plan on appealing in order to renew their license. The city has allowed the company to continue its business whilst the appeal is being heard. The company had also previously been under fire from the city where its license was revoked in 2017.
"We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond. At this stage, TfL can't be confident that Uber has the robust processes in place to prevent another serious safety breach in the future. It had audited every driver in London over the last two months, and strengthened its processes. It would soon be introducing a new "facial matching process" to confirm the identity of drivers,” said Jamie Heywood, Uber's general manager for northern and eastern Europe.
Another hindrance that has been a source of worry for Uber is the rise of competition of other cab agencies like Taxify, Ola etc.