Apple has newly opened a replacement program for iPhone battery cases especially for iPhone XS, XS Max, and XR. So if anyone has one of these phones and the battery is malfunctioning, you’re in luck. The company has confirmed that there are ‘charging issues’ with the X series battery cases. Basically, it doesn’t charge. Either the case wouldn’t charge consistently when plugged in or it wouldn’t charge the phone.
Posts troubleshooting these issues have been cropping up ever since the cases have been launched. According to Apple, ‘The affected units were made between January and October last year. There’s no safety risk, it assure everyone: it’s just annoying.’
If you want your case replaced, you have to take it to either the Apple store or an authorized service provider. It’ll then be “examined prior to any service to verify that it is eligible for this program.” It doesn’t specify what it means exactly. It is possible that all X series battery cases can be replaced even if there isn’t any known defect. The X series cases were originally launched one year ago and they were competitively priced at that time. Reviewers reported that they look a little weird but that they are a great fit for the phones they’ve been made for.
The battery cases can be exchanged for up to two years after being purchased even though it doesn’t extend the case’s warranty.