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How DLG Is Helping Clients Adapt to COVID-19

How DLG Is Helping Clients Adapt to COVID-19
The Siliconreview
07 July, 2020

The COVID-19 pandemic has encouraged us to rethink the way we interact. At Dordulian Law Group, we want social interaction to return to normal as soon as possible, but in the interim, we’ve made some critical changes and invested in tools that will keep our clients safe. Learn more about DLG’s commitment to client safety and the forward-thinking measures we’ve taken to help curb the pandemic.

Switched from paper signatures to DocuSign

Paperwork has gradually become obsolete over the last few decades, but the COVID-19 crisis strongly affirmed that the time had come for DLG to make the switch to DocuSign. This simple, online tool allows us to collect signatures from our clients and other relevant parties from a distance, which limits the number of people who enter our offices and make physical contact with our staff.

Signatures made with DocuSign are just as official and legally binding as signatures made on paper, but using DocuSign allows us to practice social distancing and encourages our clients to stay safe as well. We’ve found that the DocuSign Agreement Cloud was easy to access and use on various desktop and mobile devices.

Invested in TrialWorks client management tool

During the course of any case, it’s necessary to engage with clients, other attorneys, and additional parties dozens of times. Entire reams of documents are commonly produced during this process, and if these documents are physically printed, they may exchange hands multiple times.

To reduce physical interaction and provide our clients with additional peace of mind during the COVID-19 crisis, DLG decided to invest in TrialWorks, a comprehensive case management tool that facilitates electronic client interactions, streamlines communications, and reduces the amount of physical paperwork that is needed to successfully settle a case.

In addition to helping us stay organized at the office, TrialWorks also makes it easy for DLG to produce automated communications that keep clients informed about the status of their cases. While we thoroughly enjoy interacting with our clients during normal times, the current pandemic has emphasized the importance of keeping our distance, and TrialWorks helps us slow the spread without reducing client communications or allowing anything to fall through the cracks.

In-person meetings and depositions moved to Zoom

In some instances, emails aren’t enough to keep our clients up-to-date with the status of their cases, and when we’re just getting started on a case, it’s usually necessary to sit down face-to-face with clients and other relevant parties. With the magic of Zoom and other video conferencing platforms, however, DLG can now take depositions, meet with clients, and perform other traditionally in-person interactions from the safety of the internet.

Every time we bring a person into our offices, another opportunity appears for COVID-19 to spread throughout our staff and make its way to everyone in their immediate circles. By relying on video conferencing tools like Zoom and Skype, we can prevent the potential spread of this deadly virus while simultaneously providing our clients with further convenience and peace of mind.

Technology will help us through this crisis

While the impact of COVID-19 has come as a shock to all of us, the changes this virus has caused haven’t been all bad. At Dordulian Law Group, we’ve used this crisis as an opportunity to modernize our operations and explore new ways to improve organization and efficiency.

While it’s a shame that we have to keep in-person client interactions to a bare minimum, for instance, video conferencing is often more convenient for both parties, and signing documents online reduces paper use and adds another layer of convenience. Advanced tools like TrialWorks have already helped us serve our clients better, and as we continue to adapt to the effects of COVID-19, we’ll do everything we can to help our clients find the silver lining within this devastating crisis.