Interactions LLC – Drive Digital Transformation through Intelligent Virtual Assistants powered by Conversational AI

Digital-first marketing is a growing trend, even if you think you’re miles ahead of your competition. What you might be missing is conversational AI. The conversation is the defining element of a digital-first customer experience, and a major shift in the way businesses communicate with customers. Artificial intelligence has led to an evolution of customer service that’s more human than ever before, and customers are beginning to expect much more from their interactions with businesses. Conversational AI allows companies to interact with their customers and prospects in the most personal way. Conversations between brands and their customers online facilitate the building of relationships and trust. This technology is proven to generate a happier environment for both the customer and the company. Conversational AI applications are often used in customer service. They can be found on websites, online stores, and social media channels. AI technology can effectively speed up and streamline answering and routing customer inquiries.

Interactions LLC is one such company that provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. The goal is for them to recognize language and communication, imitate them, and create the experience of human interaction.

Leveraging Best-in-Class Virtual Assistant and Conversational AI Solutions

Interactions Intelligent Virtual Assistant: An Intelligent Virtual Assistant, or IVA, provides modernized customer care that’s not just conversational, but also personal. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying. With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, they’re changing what it means to provide excellent customer engagement. Its Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish.

Social Customer Care: With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, their system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Its tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since they incorporate natural language processing and machine learning, their tool learns from what users are doing and gets smarter over time.

Interactions Digital Roots: Interactions Digital Roots leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and gather insights. The best in class social media AI platform allows companies to monitor social activities, provide social care, determine intent and topic, and the sentiment of posts. Most importantly, Interactions Digital Roots is able to do this any time—day or night—that your customers reach out, meaning that customers get the immediate response they have come to expect. Their social media AI platform has no keyword limitations and is able to prioritize and route all conversations through any digital channel. Artificial intelligence social media monitoring offers a simple way for companies to engage with customers where they want, when they want, and with minimal effort.

The Pre-Eminent Leader

Mike Iacobucci is the Chief Executive Officer of Interactions, LLC. He is a veteran industry leader and innovator, Mike has led the charge in technology disruption for more than 30 years. As CEO, Mike is recognized as the driving force behind Interactions explosive growth and success. Named Technology Entrepreneur of the Year® by Ernst & Young, Mike joined Interactions in 2008 and has catapulted the company from a startup to an award-winning market leader uniquely positioned at the intersection of speech recognition, customer care and multimodal interface technology. Prior to taking the helm at Interactions, Mike served as Chief Executive Officer of Idiom Technologies, a developer of enterprise level translation automation technology servicing Fortune 1,000 corporations, later acquired by SDL Enterprise LTD. He also served as an Executive in Residence at Sigma Partners, having worked at Books 24×7, Focus Enhancements, Phoenix Technologies and Cullinet Software.

"We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time."